AmunRa Casino - Las solicitudes de retiro de los jugadores fueron canceladas repetidamente.

Hello, on March 5th, I requested my first withdrawal from Amunra Casino, where I had enrolled in January 2024. I was told that this was a safe non-ams casino, yet my first withdrawal was inexplicably cancelled with the reason being "a provider error." The following withdrawals were also cancelled. Beware of this fraudulent casino.

Salve in data 5 marzo richiedo il mio primo prelievo ad amunra casino,mi sono iscritto a gennaio 2024,in quanto mi avevano detto che era sicuro come casino non ams, sta di fatto che al primo.prelievo mi viene Annullato senza motivo (sostenendo che è un errore del provider)anche i successivi mi sono stati annullato diffidate da questo casino truffa ora

Dear Giovanni77,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with AmunRa Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you communicated with customer support regarding the issue with your withdrawal? Is the technical problem related to the payment provider for all the players or is it just a problem with your account specifically? Has the casino offered you any alternatives for your withdrawal?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, thank you very much dear Veronica, so I sent emails to both the VIP manager and support via email, as well as speaking via chat, verification is not required, in fact. On the site it is written that verification is not required, they say it is a problem with their provider, since March 5th they have repeatedly canceled my withdrawals after 2/3 days waiting, and the money withdrawn was back in the gaming account, then they offered me a manual withdrawal, which to date they have absolutely not done, the customer support today writes to me via chat that the manual withdrawal was not successful... for me this casino is a scam they should close forever, they I don't do anything to avoid paying you, if you can help me please I don't know what to do anymore, with it being my first withdrawal I'm making with them I don't know what to do anymore they are scammers

Ciao grazie mille cara Veronica, allora io ho mandato email sia al manager vip, sia al supporto sempre tramite email,oltre che ho parlato tramite chat,la verifica non è richiesta,in fatti. El sito sta scritto non richiesta la verifica,loro dicono che è un problema del loro provider,ormai è dal 5 marzo che ripetutamente mi annullavano i prelievi dopo 2/3 giorni in attesa,ed i soldi prelevato risultavano di nuovo sul conto gioco,allora mi avevano proposto un prelievo manuale,che ad oggi non mi hanno assolutamente fatto,il supporto clienti oggi mi scrive tramite chat che il prelievo manuale non è andato a buon fine...per me questo casino è una truffa dovrebbero chiudere per sempre,loro fa no di tuttk pur di non pagarti,se puoi aiutarmi ti prego non so piu cosa fare,con è il mio primo prelievo che effettuo con loro non so piu cosa fare sono dei truffatori

veronica I spoke just now as you can see, the situation can't be resolved...please help me, this mess seems fake to me I'll tell you the truth, I thought it was safe but it's like this, they make up excuse after excuse not to pay you.

veronica ho parlato proprio ora come vedi, la situazione non riesce a risolversi...ti prego aiutarmi,questo casino mi sembra fake ti dico la verità,pensavo fosse sicuro invece che è così,inventano scuse su scuse per non pagarti.

Please Veronica, you can contact the Amunra casino, they don't want to pay me even with the manual withdrawal method

what a crazy scam this mess is, sorry but how can you say that this mess is safe because they don't pay me and they just make up excuses. I'm very sad I think my problem won't be solved please reply Veronica thank you very much for your help

Per piacere veronica,puoi metterti in contatto con il casino amunra, non mi vogliono pagare nemmeno con il metodo del prelievo manuale

,che truffa pazzesca questo casino,scusami ma come si fa a dire che è sicuro questo casino che non mi pagano ed inventano solo scuse.sono molto triste credo che il mio problema non si risolva per piacere rispondi veronica grazie mille per il vostro aiuto

Here's yet another excuse to not even pay me with manual withdrawal it's a shame beware of amunra casino friends it's a scam the worst casino I've ever seen

Ecco l'ennesima scusa pur di non pagarmi nemmeno con il prelievo manuale è una vergogna diffidate da amunra casino amici è una truffa il peggior casino che abbia mai visto

They sent me this email on March 8th but nothing was resolved even with the manual withdrawal

Questa email me l'hanno inviata 8 marzo ma non si è risolto nulla nemmeno con il prelievo manuale

please reply thanks they are scammers amunra casino fake

rispondete vi prego grazie sono dei truffatori amunra casino fake

Is there any news)?

Ci sono novità)?

Thank you very much, Giovanni77, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi, the Amunra casino paid me, thanks to everyone, the problem is solved

Salve il casino amunra mi ha pagato grazie a tutti il problema sì è risolto

Dear Giovanni77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter