Atlantis Slots Casino - El jugador no puede cerrar su cuenta.

I have a pathological gambling addiction. I have sent several emails for months, requesting the closure of my account. Despite my requests, the account remains open, and I keep receiving offers and promotions that lead me to relapse and deposit thousands of euros.

In short, I am unable to get my account closed despite my addiction.

ho una dipendenza patologica dal gioco d'azzardo, ho mandato diverse mail per mesi, chiedendo la chiusura dell'account, ma nonostante le mie richieste l'account rimane aperto e continuano ad arrivarmi offerte e promozioni, facendomi ricadere, facendomi depositare migliaia di euro

in breve non riesco a far chiudere l'account nonostante la mia dipendenza

Hello transporter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

I have excluded myself from adm casinos. in this specific case I asked this casino to close my account due to addiction, but despite dozens of emails sent they do not close it.

I sent the self-exclusion email to Curacao more than a year ago, but they never considered me

Io mi sono escluso dai casinò adm. nel caso specifico a questo casinò ho chiesto la chiusura dell’account per dipendenza, ma nonostante le decine di mail inviate non lo chiudono.

la mail di autoesclusione a Curacao l’ho inviato più di un anno fa, ma non mi hanno mai considerato

Dear Transporter,

I hope you're doing well.

Just to clarify, am I correct in understanding that you made your request directly through Atlantis Slots support? If possible, could you kindly forward the email request you sent to the casino to nikolas.b@casino.guru?

Thank you in advance for your assistance, and I look forward to hearing from you soon.

Best regards,

Nick

I don't know why but after I said I would leave bad reviews everywhere, and after threatening to call the postal police, the account was closed

Thank you

Non so perché ma dopo che ho detto che avrei fatto recensioni negative ovunque, e dopo aver minacciato di far intervenire la polizia postale, l’account è stato chiuso

grazie

Dear transporter, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru