Atlantis Slots Casino - La retirada del jugador se ha retrasado.

Greetings casino guru team,

I have been trying to withdraw my winnings from atlantis slots casino for almost two months!

First i had a 352 withdrawal request.They told me it was been worked on,then that they had some problems with accounting or something similar.

I cancelled after a month and tried withdrawing 500 euros again in 10/6/2024.Nothing...They claim that they compelte withdrawals at about 3 days.I contacted and they told me it is actually 7 working days.Now i spoke with an agent and he says the casino has been undergoing changes....I would really like your help.

Thank you in advance!

Dear lobsteras2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

yes,i have completed the KYC process and was told everything was fine.

If i remeber correctly,i've never made a withdrawal before and my winnings were with my deposit money.

Plus, the casino never told me anything was off.Just the excuses mentioned above.

Thank you very much, lobsteras2, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello,

after 2+ months i have received the money from the casino into my account!

I don't know if you contacted the casino or they acted on their own but thank you very much either way!

Thank you, lobsteras2, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.