BC.Game Casino - El jugador tiene dificultades con su depósito.

The Casino blocks your deposit. You deposit 50 reais it only credits 10 and 40 is blocked as a bonus. I made 2 deposits and they stole my money. It is absurd to unlock your own money. I have never seen a Casino that converts your money into bonuses. I don't play it anymore and I don't recommend it.

O Casino bloqueia teu depósito. Vc deposita 50 reais ele só credita 10 e 40 fica bloqueado como bônus. Fiz 2 depósito e roubaram meu dinheiro. Fica um absurdo para desbloquear seu próprio dinheiro. Nunca vi um Casino q converte seu dinheiro em bônus. Não jogo mais nele e nem recomendo.

Dear Kitojunior,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do you see it in your account that part of your deposit is transferred to a bonus balance? Could you please post here a screenshot of it?

I will be waiting for your reply patiently.

Best regards,

Kristina

I just want my money back and never hear from bc.game again

Queria apenas meu dinheiro de volta e nunca mais ouvir falar em bc.game

I would like you to explain the bonus policy, as it holds deposits in unplayable money. Live support is unresponsive. I chose the Casino due to the guru's analysis but nothing they said is true

Gostaria que explicassem a política de bônus, pq retém os depósitos em dinheiro que não pode ser jogado. Suporte ao vivo não responde. Escolhi o Casino devido a análise do guru mas nada do falaram e verdade

Thank you for your reply, Kitojunior. Unfortunately, I do not understand what I am supposed to see in these screenshots. Could you please elaborate?

Dear Kitojunior,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.