bCasino - Se ha denegado la retirada del jugador de las ganancias de bonificación.

It is about I did not know that you have to deposit in this casino in order to get your bonus winnings paid out

I rinsed the amount I should play down from then it was said that I can pay it off from now on, I booked € 50 into my account and then it was rejected because I made no deposit

It's just funny that it was nowhere to be read and I'm really a little sad now that I don't get my money

what can you do there ?

Es geht darum ich wusste nicht das man in diesem casino erst Einzahlein muss um sich sein Bonus Gewinn aus zahlen lassen können 

ich hab die genannte Summe die ich runter spielen soll abgespült ab dann hieß es ich kann das mir ab jetzt auszahlen dann hab ich mir 50€auf mein Konto gebucht und dann hieß es abgelehnt weil ich keine Einzahlung getätigt habe 

komisch ist nur es nirgendwo zu lesen war und ich jetzt echt ein bisschen traurig bin das ich mein Geld nicht bekomme 

was kann man da machen ? 

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found: 

"Free Bonus"

"These terms and conditions apply to Non-Deposit Bonuses, including bonus funds and free spins, that are awarded by Customer Support to players who haven't deposited on our site yet.

You must make a minimum deposit of €10 in order to withdraw any cash winnings."

Please, could you send us a link of the specific bonus that you have played? Afterwards, we will check with the casino, and ask them for a possible solution. I believe, we will be able to help you resolving this small misunderstanding as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.