Bettilt Casino - El depósito del jugador no se refleja en la cuenta del casino.

I have deposited a 15000 INR on 21st may amount has debited from my account and bettilt customer support saying amount not received. I contacted bank staff they said transaction is successful and I contacted Google pay customer support they said payment successful. Please help me to solve this issue

Dear kishor271993,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please advise if it was your first deposit in this casino?

Additionally, please send me your deposit history and any relevant communication between you and the casino. My email address is kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

I have deposited multiple times

Thank you for your reply, kishor271993. I’m very sorry but you haven’t provided all the required information. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear kishor271993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Issue has been resolved

Dear kishor271993,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru