Bettilt Casino - El jugador tiene problemas para completar la verificación de la cuenta.

I sent all accepting documents but my account not approval for withdrawal and all withdraw rejected

Dear Ajay978407,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

My aadhar card and aadhar with selfy ,my bank statement my utility bill print and my pan card and pan card with selfie there all documents sent 17 april first and last my 1may ,but kyc department need my address in our email and I sent my address in team email but no response received and all time withdraw rejected

I complaint in your casino regarding now my bettilt casino account block ,please help with user this type casino fack rule make and fool users and lost deposit amd winning

This mail received yesterday after your reply on this case

Dear Ajay,

Your account is permanently closed.

We found that you breached terms and conditions of website and account is closed as per them-

3.2. Only one account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device, we must be informed by the respective Accounts’ holders in advance.

3.3. The use of multiple Accounts is strictly prohibited. Upon the suspicion of the multiple registration or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in any of your Accounts, block/terminate/change bonuses and gifts and void withdrawal requests. In addition, any returns, winnings, or bonuses have been gained or accrued during any of your Accounts' lifecycle will be forfeited from you.

5.3. We reserve the right to close your Account and to refund to you the "Available to withdrawal" balance, subject to the deduction of relevant withdrawal charges, at our absolute discretion and without any obligation to state a reason or give prior notice.

Also, you breached terms and conditions while playing, All winnings are confiscated -

14.10.2.4. Any bet spread combination on Roulette games covering 24 or more (64%) of the 37 unique number spots on the table. E.g. betting on Red and Black - covers 36 of the 37 possible outcomes - in this

Thank you for your reply, Ajay978407. Have you accumulated your winnings with or without an active bonus?

Are you aware of creating more than one account at this casino? If not, is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Ajay978407,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sir only this my first and last account created in bettilt and no more account created anfd no bonus use this real money add and winning ,my house member not before create in bettilt casino I account

Thank you very much, Ajay978407, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Ajay978407,

I am sorry to hear about your experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Bettilt Casino's representatives to join this conversation and participate in the resolution of this complaint.

Dear Bettilt Casino,

Could you please provide us with an explanation of the player's situation in more detail from your point of view? What next steps should the player take to get his account unblocked? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Tomas,

We had requested ID, selfie with ID and bank statement (deposit proof) from the user and all the documents were received. After checking, our team found that the user is 100% duplicate by IP, address and surname with another user on our website.

Account was closed as per terms and conditions of the website and everything was explained to customer in details via mail.

Anyway we always tend to be transparent and to keep our users informed. All terms and conditions are available onsite. Also our customer support is available for clarification in case the players have questions/doubt regarding any terms and conditions.

Best Regards,

I want to know whtch documents duplicate

And give my documents whis another user documents match

I know but my first and I use first time this casino and my all documents and details are real please give my 5000 inr money ,and I dont know another user for this site already but I am new in this site and muje kese pta chlega ki ye mere alava koi or bi ise use karta h or ye casino jb withdrawal ka time aata h tbi kyu block karta koi tns nhi nhi bettilt casino ripper h fake tnc bnakar users ke pese kha jata h or muje kya matlab kisi any user se jo mere cast ka h yese tho tumhare casino me her cast ka 1 user hi ho tb tho total hi 100se niche hi honge

Please request witch user document match and ip address

Dear Bettilt Casino,

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Thomas,Unfortunately we are not able to send such sensitive information due to our companies policy - all personal details of the customers are under our protection and cannot be shared with 3rd parties. We have made additional checks and there is 100% accuracy of our decision. We understand the concern of customer, but all needed details were provided to him. 

Best Regards

Bettilt casino is ripper casino

My all details are 100% original and

Any more available, this casino is only withdrawal time block ,very bad casino all details and bettilt casino tnc fake for users account block any no more reason , this is true and bettilt casino same time in ban

I try to report and other site for users helpfull like trustpilot amd more

Dear Bettilt Casino,

In such cases, we can provide a Power of attorney signed by the player. This would allow us to mediate in the player's name and have access to all evidence necessary to resolve their complaints.

Would you accept it as a solution to let us get the necessary evidence?

Thank you in advance for your cooperation.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ajay978407,

Since the casino refused to provide evidence to support its claims, I am afraid there is not much that can be done to make some progress here. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach.

If the casino decides to reconsider its position, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you contact the Curacao Antillephone N.V. (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. It is not the best licensing authority out there but it has more options and tools to help players.

Let me know how they responded (tomas.k@casino.guru). I wish I could be of more help.

Best regards,

Tomas