Bettilt Casino - La cuenta del jugador ha sido bloqueada.

Hey! I registered yesterday and put in a thousand dollars. A few hours later I had SEK 15000 in the account and would withdraw.

I submitted what I wanted to be verified and tried to withdraw the money.

today tried to login to the site and then it says that my account is blocked and I should contact them. But they don't answer me.

Hej! Jag registrerade mig igår och satte in en tusenlapp. Några timmar senare hade jag 15000kr på kontot och skulle ta ut.

jag skickade in det jag skulle för att verifieras och försökte ta ut pengarna.

försökte idag logga in på sidan och då står det att mitt konto är blockerat och jag ska kontakta dom. Men de svarar inte mig.

Dear Lude,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If you tried contacting the casino via email, it may take a few business days to receive a reply. I would like to know if you still haven’t received any explanation of this situation please.

If yes, could you please forward me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.

I will be waiting for your reply patiently and I hope I will be able to help you as soon as possible.

Best regards,

Kristina

Dear Ludde,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.