BOHO Casino - El retiro del jugador se canceló debido a requisitos de apuesta no mencionados.

I've played with Boho Casino and used their W70 Weekend 70% Bonus.

Waggered everything and now they canceled the withdraw and wrote that I still have to wagger the deposit amount 3 times because of the money laundry law.

That is not stated in their terms or anywhere else.

If it is stated that wagering the bonus doesn't count in wagering the real money it would be fine but it isn't.

Also, you're wagging again the real money normally and I've deposited 50€ and now they are telling me there are still 121€ to wager.

Also played after wagering the bonus with 5€ bets so it should also be done already.

Here is a screenshot of the bonus terms:

Dear Matex0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Was it your first redeemed bonus in this casino?
• Was your account, including the payment method, successfully verified already?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hi Petronela,

Thanks for the fast reply.

Nope wasn't my first bonus there.

And my account has already been verified for a longer time.

Also with other payouts, that never was a problem.

Happy new year and thanks,

Matthias

The case can be closed, wagered the open amount and initiated a withdrawal.

Still a very strange rule...

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Matex0, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

The entire team at Casino.Guru wishes you numerous joys and success throughout the entire year of 2024. May all your dreams come true.