Boomerang Casino - El retiro del jugador ha sido cancelado.

Hello, I made a first withdrawal of 600€, my problem now is that I once accidentally made a deposit from my partner's joint account, but not the last one with which I made the profit, now Boomerang Casino wants , but see bank statements that I don't even have.

My question is, do they have a right to do that?

Hallo, ich habe eine erst Auszahlung von 600€ getätigt, mein Problem ist jetzt das ich einmal aus Versehen eine Einzahlung von dem Gemeinschaftskonto meines Partners getätigt hab, jedoch aber nicht die letzte, mit der ich den Gewinn erzielt habe, jetzt möchte das Boomerang Casino, jedoch Kontoauszüge sehen, die ich garnicht besitze.

Meine Frage lautet, haben die ein Recht dazu?

Dear MelliKing,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be able to prove that you are a legitimate owner of the payment method? Does your partner have an account in the same casino too?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I have an account card for this account because, as already mentioned, it is a joint account. Sent a copy of the card to the casino, Grade.

greeting

Melli

Ich besitze eine Kontokarte zu diesem Konto, da es sich hierbei wie schon geschrieben um ein gemeinsames Konto handelt. Habe dem Casino, Grade eine Kopie von der Karte gesendet.

Gruß

Melli

My account has just been verified.

Best regards

MelliKing

Mein Konto wurde gerade Verifiziert.

Beste Grüße

MelliKing

Dear MelliKing,

Thank you for your feedback.

We sincerely regret that you have a negative opinion of our casino and service.

We would like to note, that, all our players should verify their accounts before the withdrawals according to our policy.

And as we can see, during this time was the process of verification.

Also, we want to notify, you that your request has been set up (14.11) and was processed by us and paid yesterday (17.11).

We would also like to note that in the future, the time of crediting the funds depends on your bank. Sometimes it may take several days.

In addition, we want to draw your attention to our rules, in accordance with clause 6.16 of our Terms and Conditions (https://boomerang-casino.com/en/rules), requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.

Moreover, according to our policy https://boomerang-casino.com/en/rules ( paragraph 6.17 )

The company may delay the processing of your withdrawal requests to perform checks of your identity ,account balance , source of funds and of your compliance with the Terms and Conditions.

We would also like to add that we take seriously any requests of our customers and especially your funds and our team is doing everything to become better.

We hope for our cooperation.

Please, remember that you can always contact us via email and send information to: support@boomerang-casino.com

Best Regards,

Boomerang Casino Team

Dear Boomerang Casino Team,

It wasn't about you not paying, it was about the fact that if I hadn't found my old account card, I wouldn't have received any money because I clicked on the wrong account once.

I hereby withdraw my complaint, the money was already in my account.

Best regards

MelliKing 🙋

Liebes Boomerang Casino Team,

Es ging ja auch nicht darum, das Sie nicht Zahlen, es ging darum das wenn ich nicht noch meine alte Kontokarte gefunden hätte, ich kein Geld bekommen hätte, da ich einmal ein falsches Konto angeklickt habe.

Ich nehme hiermit meine Beschwerde zurück, das Geld war auch direkt schon auf meinem Konto.

Beste Grüße

MelliKing 🙋

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, MelliKing, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru