Borengo Casino - El jugador no puede hacer un retiro.

Don't pay out my € 100

Zahlen nicht aus meine 100€

Hello Dimi777win,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Borengo Casino. Please allow me to ask you a few more question before we would make any further steps as based on your description we can't even imagine what might be the issue.

Is your account verified in the casino? Did you ever make any withdrawal in the casino before? Did you use any deposit or no deposit bonus to earn your current winnings?

Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

my account is verified with this casino payment was confirmed but there was no money

mein Konto ist verifiziert bei diesem Casino die Auszahlung wurde bestätigt aber es kam kein Geld

Just sent you the conversation

Habe Ihnen die Unterhaltung geschickt gerade

Somehow I can't upload what I choose here. I just sent 2 emails to Mr. Niklas from Casino Guru Support

Ihrgendwie kann ich das was ich auswähle nicht hoch laden hier.habe gerade 2 emails geschickt an den Herrn Niklas vom Casino Guru Support

Thank you Dimi777win for providing additional information regardin the case. I'll now forward your complaint to my collegue Peter who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Today I got in contact with the live chat of Borengo Casino again. Unfortunately, again without success, I was put off and told that the casino would contact me. I have already written a lot of emails with my data, account details etc. and am constantly being ignored. The money of the 100 € was not returned to my player account either. Apparently this is a ghost 👻 Casino Zombie Support due to Halloween 🎃

Ich habe heute wieder Kontakt zum Live Chat von Borengo Casino aufgenommen. Leider wieder ohne Erfolg wurde vertröstet und mir wurde gesagt das sich das Casino,bei mir melden wird.Ich habe schon jede Menge E-Mails geschrieben mit meinen Daten Kontoverbindung etc.Und werde dauernd ignoriert. Das Geld die 100€ kam auf mein Spielerkonto auch nicht zurück.Anschein nach ist das ein Geister 👻 Casino Zombie Support passend zu Halloween 🎃

Hi Dimi777win,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Borengo Casino to the conversation to participate in the resolution of this complaint.

Hi, sorry for the delay. Due to some technical changes it comes to this delay. You will receive the money today in your account.

I thankfully received the 100 €

Ich habe die 100€ dankend erhalten

Many thanks to Casino Guru

and at borengo casino

Vielen dank an Casino Guru

und an borengo casino

Hi all, thank you for your replies.

Dear Dimi777win,

I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter