Borengo Casino - El retiro del jugador se ha retrasado.

Hi there ,

I applied for a payout at borengo and have not received the money to this day. The casino didn't reply from my emails and my account is already fully verified.

Hallo ,

mich habe eine Auszahlung bei borengo beantragt und das Geld bis heute nicht bekommen. Das Casino Antwort nicht aus meine Mails und mein Konto ist schon vollständig verifiziert.

Dear Susanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, I made my payout on October 18th. In Borengo's terms and conditions, however, it says that the payout will be processed within 3-5 days and this did not happen. I have already successfully passed the KYC procedure

Hallo ich habe meine Auszahlung am 18.10 gestellt . In den AGBs von Borengo steht aber das die Auszahlung innerhalb von 3-5 Tagen bearbeitet werden und dies ist nicht passiert. Das KYC Verfahren habe ich bereits positiv durchlaufen

I fully understand your frustration, Susanne. I will set the timer for additional 4 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

ok i am curious if i will get my money

ok ich bin gespannt ob ich mein Geld bekomme werde

Let's stay positive. I will check back with you in a few days.

So I still haven't got my money. How long is that supposed to last? So slowly it's enough.

Also ich habe mein Geld immer noch nicht bekommen. Wie lange soll das den noch dauern ? Also langsam reicht es.

I'll check back with you on Thursday. Please be patient. If there's no development by then we will intervene. Thank you very much in advance.

Ok, I'll wait until Thursday, I'm curious

Ok ich warte bis Donnerstag ich bin gespannt

I don't feel like waiting until Thursday, nothing happens here and I don't know where my money is. I still don't have it. This is total rubbish.

Ich habe keine Lust mehr bis Donnerstag zu warten hier passiert nichts und ich weiß nicht wo mein Geld ist . Ich habe es immer noch nicht . Das ist doch totale verarschung .

Thank you very much, Susanne, for providing all the necessary information and your patience. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Susanne,

I have reviewed your case and I understand the situation. I will try to contact the casino to see if I can help.

I would like to invite Borengo Casino to this conversation to participate in the resolution of this complaint.

Hi there ,

I'm curious because I still have my money and I'm no longer willing to wait.

Hallo ,

ich bin gespannt, da ich mein Geld immer noch habe und ich bin auch nicht mehr gewillt zu warten .

Hi, please note the money will be on your account on Monday/1.11.

Well then I am curious whether it will happen that way. What I've already been promised.

Na dann bin ich gespannt ob das auch so passieren wird . Was mir jetzt schon alles versprochen wurde .

Hello Susanne,

Can I ask if you have received your payment?

Yes, the payment finally arrived yesterday

Ja die Zahlung ist gestern endlich angekommen

Thank you Susanne,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.