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Dear Sir or Madam,

I requested my payment on November 14th, 2021 and the customer service of the website said that someone from the finance department will contact me soon.

Sehr geehrte Damen und Herren,

Habe am 14.11.2021 meine Auszahlung gefordert und werde vom Kunden Service der Webseite mit der Aussage das sich bald jemand der aus der Finanzabteilung bei mir benachrichtigen wird.

Dear Diablos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Diablos,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.