CandyLand Casino - La retirada del jugador se ha retrasado.

This casino has given every excuse not to pay. The withdrawals were originally put in months before that. So a total of about 5 months and still nothing. I have had friends with the same problem. They have used the bitcoin market, a third party provider, they have even used the excuse that they didn't pay the first withdrawal to not pay the any withdrawals. I'm utterly disgusted with this casino. I've never had anything or anyone remove the fun out of gambling as well as they have

Dear Kristirhoades,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost half a year is a long time indeed.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you Petronela,

The account is not blocked. The withdrawals are still pending. Live help gives excuse after excuse then says contact support. Support doesn't respond anymore. I will be forever grateful if you can help

Thank you very much, Kristirhoades, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Kristirhoades,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a CandyLand Casino representative to join this conversation and participate in the resolution of this complaint.

Dear CandyLand Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you for attempting to resolve this for the public and for me. Candyland and their sister site New Vegas are the biggest scams I've found on the Internet. Their estimated income is 5,000,000 and it's all profit. For what they can't be held accountable through manipulation of their terms and agreements they simply beat you out of your money. Since this complaint was posted they have removed the live chat and there is no correspondence from support. My withdrawal is still pending in my account after about 6 months and they of course do still accept deposits. Lol

Dear Kristirhoades,

Thank you for the provided information.

I have contacted the casino to respond to this complaint. The process of setup their account may take some time, so I am extending the timer by seven days. Thank you for your understanding.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I would like everybody that reads this complaint to take note that Candyland Casino has been given 3 full extensions longer than allowed for an individual and still have yet to reply. This is typical of this casino and they may never reply. Candyland has a very appealing selection of games but Do Not Take The Bait!! Why they think they are so entitled to your money and never have to be held accountable is beyond me. Anyone that gambles knows the casino always has the edge but to some of the rogue casinos like this one... they just want it all!! I'm surprised they haven't responded with some type of excuse as that is their best attribute...

Dear Kristirhoades,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan

We’ve reopened this complaint at the request of CandyLand Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

I have tried to contact the casino repeatedly but had no success. I am afraid there is not much that can be achieved without cooperation from its side. I will again mark the complaint as "unresolved" in our system. I am sorry we could not be of more help on this occasion.

Kind regards,

Stefan, Casino.Guru