CandyLand Casino - La retirada del jugador se ha retrasado.

So I got some freespins, and managed to get through the play through. $25 bucks max cash out, cools. I put in for withdrawal, they email me asking me to make a deposit of equal amount and play through it once, no problem, as it is in their TOS. I requested the withdrawal 5/10/23, couldnt deposit til 05/23/23. A few days go by, it’s still pending, so I reach out, they say: I can’t tell you the name of the company that handles our payments(ok), but they work 1-7est, and it should take up to seven business days to process. Sure that’s fine, now it’s 06/12/23, still pending and I’m sure I’ve talked to their whole customer service team, they are all very nice. In the last week I have had them send a "reminder" email to them withdrawal people 3 times. And still not even an email from them saying what’s going on. It’s 25$, I don’t think it should take this long, idk what’s up but I am annoyed, not at any of the customer service people, they are ok, but I don’t like being strung on wondering when this will end, just like my sentences.

Dear yamzun42,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Moreover, if possible, please post here a screenshot of your withdrawal history.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear yamzun42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.