Cashalot Casino - Se han pasado por alto los intentos del jugador de cerrar su cuenta.

I have already sent this casino several emails to close the account and they do not do it, I have spoken with an agent in the chat and I have asked them to close the account and they do not do it, they always drag me until I have lost respect. They tell me that I have to send them my ID to close the account. And I don't know I'm going to send them. I just want to close my account at this lousy casino. Thank you.

Este casino ya le he enviado varios emails para cerrar la cuenta y no lo hacen, he hablado con un agente en el chat y les he pedido que cierren la cuenta y no lo hacen siempre me dan largas hasta que he perdido el respeto. Me dicen que les tengo que enviar mi dni para cerrar la cuenta. Y yo no sé los voy a enviar. Solo quiero cerrar la cuenta en este casino que es malísimo. Gracias.

Dear JackerGoya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the terms and conditions, and this is what I found:

„7. Account Closure

7.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Website customer support. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction you shall inform cashalot.bet."

Could you please forward emails or screenshots showing that you have sent this request? My email address is kristina.s@casino.guru. Please also forward any other relevant communication between you and the casino. Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

there OS I send the photos of the mails. Thank you I want to close the account and they tell me that I have to verify it with my ID first and that doesn't make sense. I am not going to send them my ID because it is a very bad casino.

ahi OS envío las fotos de los mails. Gracias quiero cerrar la cuenta y me dicen que tengo que verificarla con mi dni primero y eso no tiene sentido. Yo no les voy a enviar mi dni por que es un casino muy malo.

Thank you for your reply, JackerGoya. I understand your point of view, however, if this is the only thing the casino needs to close your account, I would recommend that you provide the required document.

Unfortunately, closing an account is simple and has almost no impact on the player - the player can reopen the account anytime, the casino can try to persuade the player to stay and the casino has no obligation to the player. I am sorry, but we cannot punish the casino for keeping your account opened.

Ok

Unfortunately, after gathering all the necessary information we have decided to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.