Casino Midas - El jugador tiene dificultades para cancelar la membresía del casino.

I've been attempting to cancel my membership with the casino for many months now, and it seems to be impossible. I've been given two email addresses through the chat service, but no one ever responds.

All I want is to leave this casino, and it's proving to be an insurmountable odyssey. I would appreciate any assistance on your part.

Kind regards

Llevo muchos meses intentando darme de baja del casino y es imposible, desde el chat me dan dos direcciones de correo y nunca me contesta nadie.

Lo único que quiero es dejar este casino y está siendo una odisea imposible de sortear, agradecería ayuda por vuestra parte.

Un saludo cordial

Hello Gioto6969,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? Do you have any gambling issues or addiction? If yes, did you mention it to the casino?

Keep in mind that unless you requested for self-exclusion (which is to prevent gambling addiction) the casino it not obligate to close your account and even if they do, you can reopen it anytime by a simple request.

Thank you very much in advance for your reply.

Best regards,

Nick

I have had many problems with them, starting with their withdrawal and commission policy, it took them a long time to credit my account when I wanted to make my first withdrawal (we are talking about more than €10,000), in the end I ended up losing everything.

I don't like their casino or their management, they seem like a scam to me, they tell me that they can't close my account because only my VIP manager can do it but he is never there, there is always something that prevents him from serving me (I'm talking about years), I don't want to belong to your casino in any way.

I don't understand why they don't have something that allows you to self-exclude, I have the right not to be on a page I don't want to be on.

I don't understand that I can only quit if I have gambling addiction problems, which is not the case.

All the best.

He tenido muchos problemas con ellos, empezando con su política de retiros y comisiones, tardaron muchísimo tiempo en acreditarme la cuenta cuando quise hacer mi primer retiro (hablamos de más de 10.000€), al final lo acabé perdiendo todo.

No me gusta ni su casino ni su gestión, me parecen una estafa, me dicen que no pueden cerrar mi cuenta porque sólo lo puede hacer mi manager VIP pero nunca está, siempre hay algo que le impide atenderme (hablo de años), no quiero pertenecer a su casino de ninguna manera.

Yo no entiendo porque no tienen algo que te permita autoexcluirte, tengo derecho a no estar en una página que no quiero estar.

No entiendo que sólo lo pueda dejar si tengo problemas de adicción al juego, que no es el caso.

Un saludo.

Hello Gioto6969,

Self-exclusion serves for gambling addicts as if you are not addicted and want to quit the casino, you should just do it without any problems - simply do not login there.

Is there anything else we could assist you with?

Dear Gioto6969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't know very well what to answer, it seems that the only way to unsubscribe from this casino is to prove gambling addiction, there is no way to unsubscribe if it is not under that precept, I don't really understand that that is the only way but If this situation occurs in the future, I will send it to you.

Little more to say about a casino that you can't leave except gambling addiction.

Thank you for your trouble.

No sé muy bien que responder, parece ser que la única forma de darme de baja de este casino es acreditando ludopatía, no hay ninguna manera de darse de baja si no es bajo ese precepto, no entiendo muy bien que esa sea la única manera pero si en un futuro ocurriese esta situación se la haré llegar.

Poco más que decir de un casino del que no te puedes ir salvo ludopatía.

Gracias por las molestias.

Hello Gioto6969,

Most of casinos disable player accounts after 1 or 2 year but otherwise a basic account closure can be lifted off anytime by the player's request. Self-exclusion is the only way to prevent the account to be reopened.

Can you please advise if you did request it or what is your next step?

I'm going to apply for self-exclusion right now, I'll update you on what happens.

Thank you so much.

Voy a solicitar la autoexclusión en este preciso momento, os actualizaré lo que ocurra.

Muchas gracias.

Hello Gioto6969,

As a week has now passed, can you please advise if there's been any update in your case? Did you request for self-exclusion? Was your account closed?

Dear Gioto6969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.