Caxino Casino - La cuenta del jugador ha sido bloqueada.

Dear Sir or Madam, this is about my account where I have been active since yesterday, I have deposited a lot of money and always followed the rule and on top of that I still have 50 free spins. Today, August 31st, 2021 I wanted to register suddenly I was told the account was blocked for no reason then I asked several times about the terms and conditions dan I was told dae casino so decidedly hard that .. Is a cheek I deposited so much here and could yes also win in the 50 free spins that had or I could win all my deposits back that's why I want my account to be blocked for no reason and it can never be unblocked I want to have made all of my deposits what is it that is fraud 100 percent really strange. Sincerely, Gjemajl Tatari

Seher geehrte Damen und Herren hier geht es um meinem Konto wo ich aktiv seit gestern bin habe sehr viel Geld eingezahlt und immer die Regel beachtet und darüber hinaus habe ich noch 50 freispiele. Heute der 31.08.2021 wollte ich mich anmelden plötzlich wird mir gesagt das Konto wurde gesperrt ohne einen Grund dan fragte ich mehrmals dan wegen der AGBs dan wird mir gesagt dae casino so entschieden hart das.. Ist eine Frechheit habe soviel hier eingezahlt und könnte ja auch gewinnenen in dem 50 freispiele die hatte oder meine alle einzahlungen könnte ich ja auch zurück gewinnen deswegen möchte ich da mein Konto wegen ohne Grund gesperrt wird und es nie entsperren werden kann möchte ich meine gesamte einzahlungen habe dich durchgeführt habe was ist das das ist Betrug 100 Prozent richtig merkwürdig. Mit freundlichen Gjemajl tatari

Dear Gjemo1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

In your conversation with the casino, I see that the support agent informed you, that you had no balance in your account. However, you have set the disputed amount to €10,000. Could you please clarify if there are any funds being held by the casino?

Looking forward to hearing from you.

Best regards,

Kristina

I didn't have any money but I asked for it and I deposited more than 10,000 in confidence and then just closed the account for no reason and plus 50 free spins you actually did and deposited for it

Ich hatte kein Geld aber ich habe es verlangt drn habe vertraulich an das Casino eingezahlt und mehr als 10000 und dan einfach das Konto zu schließen ohne einen Grund und plus 50 freispiele dich eigentlich habe und dafür eingezahlt habe

I am afraid, there is not much more we can do for you if there are no real funds being held. We believe casinos can close players’ accounts whenever without stating the exact reason as long as there is no balance being confiscated in the process.

Please do not hesitate to contact us if there is anything else, we could do for you, or if I have overlooked something, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

What will happen to my paid 50 free spins and in addition, I asked you can write me the 50 my girlfriend well, the staff replied no after that my girlfriend registered and she was also blocked, which is strange

Was wird mit meiner eingezahlten 50 freispiele und darüber hinaus habe ich gefragt können Sie mir die 50 meine freundin gut schreiben darauf hin antworte der Mitarbeiter nein danach hat sich meine freundin angemeldet und sie wurde auch gesperrt schon komisch

I am sorry, Gjemo1997, but bouses are only a gift from the casino. Since there were no real funds in your account before the casino closed it, there is nothing we can do.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.