Cocoa Casino - El jugador está cuestionando los términos y condiciones promocionales sin depósito.

Good morning I wrote on that site and said 40 free spins the maximum to raise 50 € there did not say to deposit as Joel knows please solve me this problem that is asking me to deposit is not what you are saying in the ad thank you

Bom dia me escrevi nesse site e dizia lá 40 rodadas grátis o máximo a levantar 50 € lá não dizia para depositar como Joel sabe por favor me resolver esse problema que está me pedir para mim depositar não é o que está a dizer no anúncio obrigada

Dear Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"In order to request a withdrawal, our system requires a verification deposit of the minimum amount (€/£/AU$/$25) or (R250) into the casino with the same method that you will use to withdraw. This is done in order to link your withdrawal method account with your casino account. This verification deposit does not have any wagering requirements and can be cashed out right away unless you claim a bonus with this deposit."

If you would like to withdraw your winnings from no deposit bonus, you need to deposit funds into your account. Afterwards, you will be able to withdraw your winnings and deposit. You don’t have to play your deposited money. I hope I explained it comprehensively. Please let me know, if you succeeded. Thank you very much in advance.

Best regards,

Petronela 

Thank you very much Joel if I make a deposit of 10 € I can withdraw more to inform myself

Muito obrigada Joel se eu fizer um depósito de 10 € eu posso retirar ais para me informar

Maria, you have to deposit at least €25. 

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint. Could you please update your complaint? Have you withdrawn your winnings successfully?

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.