Cool Cat Casino - El retiro del jugador no se procesó.

I won 2000 I filled out my withdrawal I verified all my info have not received one dime I get no reply to emails and I'm very angry with this casino

Dear forneylatavian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I submitted my withdrawal on 11/7/23 have yet to get any reply from the and yes I did all my verifications ID and Card on file. Absolutely no customer service. I find it horrible I keep getting emails about bonuses and deposits to play but can't get a email replying to my complaint to them or about my withdrawal period

I fully understand your frustration, forneylatavian. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Greetings all,

I had a look and appears there is still some necessary documentation missing in order to qualify for withdrawal, the first thing would be the back of the credit card ending in 6780, this can be submitted through the automated system in the casino cashier or customer service should be able to assist. Secondly I was unable to locate the necessary information for wire transfer which is the requested means of payout, I would very much recommend going to live chat and getting some help forneylatavian. Once all the necessaries are in place things should go swimmingly, if not I am happy to help.

Best wishes,

Nick and Cool Cat

I have done all that already I sent pictures of the card and my bank info

Dear forneylatavian,

Has there been any development since providing all the requested documents and information? Looking forward to hearing from you.

Dear forneylatavian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.