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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Respuestas a quejas de Petronela Kontos

Español
Dear ADRIELDOMINGOS,We’re glad to hear that your issue has been resolved and ... hace 10 horas
Dear larryhay10,As expected, we have not received any response from Lunarwin ... ayer
Thank you very much, JSTN808, for providing all the necessary information. I ... hace 3 días
Hi Ricobonito,I completely empathize with your frustration. As I mentioned ea... hace 3 días
Thank you very much, derdwa, for providing all the necessary information. I w... hace 3 días
Dear Claudioro78,Great news :) We're glad to hear that your issue has been re... hace 3 días
Thank you very much, aditixgautam, for providing all the necessary informatio... hace 3 días
Dear kalexsuao,After reviewing the situation thoroughly, we have come to the ... hace 3 días
Hi osushi,It would also be extremely helpful if you could forward any relevan... hace 3 días
Thank you very much, tanyaptran, for providing all the necessary information.... hace 3 días
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