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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Respuestas a quejas de Veronika Fritz

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Could you please forward a video showing the issue you encountered during the... hace 13 horas
Thank you very much, allaskaya1968, for providing all the necessary informati... hace 14 horas
I completely understand your frustration with the casino’s customer support a... hace 14 horas
Thank you for your screenshot. However, I asked you if you could forward the ... hace 14 horas
Unfortunately, the player has not responded to our messages and questions. Co... hace 14 horas
Unfortunately, the player has not responded to our messages and questions. Co... hace 14 horas
Unfortunately, the player has not responded to our messages and questions. Co... hace 14 horas
Dear jasminmachotka,We are extending the timer by 7 days. Please, be aware th... hace 14 horas
Thank you very much, jamelbenaichaoui, for providing all the necessary inform... hace 14 horas
Thank you for the update.As you might know, our forum Casino.Guru deals with ... hace 14 horas
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