Gamdom Casino - Los fondos del jugador no se pueden retirar debido a restricciones de la cuenta.

Good evening, I am someone who has played on Gamdom since I was 15-16 years old, being underage without knowing the risks involved or how the casino or gaming house, as they called it, operated. During this time, I have lost more than €2000. I have all the screenshots of deposits and dates, losing money from my pocket and from my family and friends. I have explained the situation to Gamdom several times, as they should not allow an underage person to play. Now that I am older, I see the incredible mistake that occurred, and I kindly explained everything to the casino, stating that I did not want to play anymore and that I felt like dying. However, they bluntly said nothing could be done and that I needed to verify my account. Right now, I am in debt and without money, primarily due to this casino and their allowing me access at 15-16 years old. I remember that at those ages, I spoke with support, sending photos of my face along with my ID which showed that I was 16 years old, and yet they still allowed me to deposit and play on several accounts: one with Gmail and two with Steam. I would greatly appreciate receiving help as I find myself in a bad situation because of Gamdom. I am looking forward to a response and am willing to provide more details or information if what I have written is not very clear. Thank you.

Buenas noches, soy una persona que ha jugado en gamdom desde los 15-16 años siendo menor sin saber los riesgos que conlleva ni como funciona el casino o casa de juegos como ellos decían, en este tiempo he perdido mas de 2000€, tengo todas las capturas de depósitos y las fechas, perdiendo dinero de mi bolsillo de mis familiares y amigos, he explicado la situación a gamdom varias veces ya que no se puede dejar jugar a una persona menor de edad, ahora que soy mas mayor veo el increíble error que sucedio y amablemente explique todo al casino y pidiendo que no quería jugar mas y queria morirme pero ellos sin miramientos dijeron que no se puede hacer nada y que verifique mi cuenta, ahora mismo estoy endeudado sin dinero principalmente por culpa de este casino y por su permiso de entrar al casino com 15-16 años, me acuerdo que en esas edades hable con soporte enviando fotos de mi cara junto al DNI donde ponia que tenia 16 años y aún asi me dejaron depositar y jugar, en varias cuentas, en total una cuenta con gmail y dos con steam. Apreciaria mucho poder recibir ayuda ya que me encuentro en mala situación por culpa de Gamdom, estoy a la espera de un mensaje de vuelta y dispuesto a aportar mas detalles o información que sea necesaria si está no a sido escrita muy clara, gracias.

Hello marccucu34,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamdom Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise how were you even able to register giving your birth date to the casino?
• Is there any evidence that the casino was aware of your age?
• When was the last time you spoke to the casino and what was it about?

Please forward any evidence to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!