Goldenbet Casino - Los depósitos de los jugadores se duplican.

Have open investigation for a £200 Deposit made that was taken twice from bank. Been a week now still not heard anything just told will get an email when resolved.

Decided to carry on with this company regardless with deposits all fine until today. Another deposit taken twice by bank for £25. Now have 2 deposits under investigation, they have screenshot evidence of banking transactions. Surly shouldn't take long to see if they took the money twice? Shame as been enjoying Goldenbet until all this.

Dear Erbradio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been charged twice, the only thing I would recommend is contacting your payment provider. They need to investigate the lost transaction, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hi, thank you for getting back to me, looks like may have to go the banking route then. Doesn't look like the casino is actually investigating, can't possibly take that long to see if they took the single deposit twice or not. Thank you.

Thank you very much for your reply, Erbradio. Kindly inform us about the conclusion of the investigation into the missing funds conducted by your bank. Thanks.

Dear Erbradio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.