Hello Casino - El jugador solicita ayuda.

THE CASINO HAS A SICK 70 * RECYCLING REQUIREMENT..WINNER SLOTS A GOLD IN MEGAWAYS.GAME 930EUR ... JANE CLAIMS WHEN AS A PLAYER FOR ENTERTAINMENT HIGH !! I DON'T HAVE TO USE AN ENGLISH-FINNISH TRANSLATOR..NOW HELLO CASINO HAS CLOSED ME OFF THE WAY WITH ANY MIRACLE RULES..THE IDIOTS BECOMES :: THAT'S A SUICIDE + GAME ADDICAN 30-80EUR ,,, / KK ... THEY THREATEN TO TAKE THE MOLD IN MY LIFE FOR WINNING ?? I WOULD LIKE TO DECIDE A LOT I WIN A BUT I LIKE IT LOSS ,, SO THE DON'T GET ITED IT AFFECTS IT !! IT WAS STILL KNOWING THAT CASINO WAS BAD EVEN.

KASINOLLA ON SAIRAS 70*KIERRÄTYSVAATIMUS..VOITIN SLOTS A GOLD MEGAWAYS.PELISSÄ 930EUR...JANE VÄITTÄÄ ETTÄ KUN VIIHDE/HUPI PELAAJANA KUULIN TUON KIERRÄTYSWAATIMUKSEN ERYHDYIN HUONOLLA ENGLANNILLA SANOO CHAT-HENKILÖLLE ETTÄ OLEN SAD----ELI SURULLINEN ETTÄ VAATIMUS ON NOIN KORKEA!!EN TAJUNUT KÄYTTÄÄ ENGLANTI-SUOMI KÄÄNTÄJÄÄ..NYT HELLO CASINO ON SULKENUT MINUT VERKOSTA POIS JOLLAIN IHME SÄÄNNÖLLÄ..NE IDIOOTIT LUULEE::ETTÄ OON ITSETUHOINEN +PELI ADDIKTI???OON 3 POJANISÄ.PELAAN KUUKAUDESSA::NOIN::30-80EUR,,,/KK...NE UHKAA VIEDÄ MULTAA ELÄMÄNI VOITON??HALUISIN ITSE PÄÄTTÄÄ PALJON VOITAN TAIJOS HÄVIÄN,,NIIN OONPAHAN SAANU ITE VAIKUTTAA ASIAAN!!OTIN ASIANAJAJAAN YHTEYTTÄ,,JAHÄN LUKI KAIKKI SÄÄNNÖT/CHAT-KESKUSTELUT JA OLI EDELLEEEN SITÄMIELTÄ ETTÄ CASINO LIIOTTELEE PAHASTI.ENOLE RIKKONUT YHTÄKÄÄN SÄÄNTÖÄ..OLKAA KILTTEJÄ JA AUTTAKAA MINUA!??!

Dear miroja70,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, even though I must admit I don’t understand it very well. Are you experiencing issues with a bonus? Did the casino confiscate your winnings? Please, provide us with more information, possibly communication between you and the casino could help. You can forward it to kristina.s@casino.guru, or alternatively, you can post it here. I do apologize if I misunderstood and wait for your clarification. Looking forward to hearing from you.

Best regards,

Kristina

Heippa Kristiina..NO PROBLEMS WITH THE BONUS ,, SEO NOT APPLICABLE.HELLO CASINO WAS 35 * RECYCLING REQUIREMENT: FOR BOTH DEPOSIT + BONUS..HEAD HAS FROZEN MY GAME ACCOUNT ??

I WOULD LIKE TO DECIDE BY PLAYING HOW MUCH I WIN, OR IF THE LOSS IS AT LEAST IN MY OWN HANDS NEON PREVENTED MY ACCESS TO 2 OTHER CASINO SOMETHAT SUGGESTED THE NEW .DISCUSSIONS HAVE BEEN DELETED IN THE AGE, BUT I BELIEVE YOU CAN ASK?!?! I WOULD LIKE IMMEDIATE HELP..I HAVE BEEN PLAYING CASINOILA FROM KUNVA AT THE BEGINNING OF THIS YEAR.KK GOES TO GAMES // 30-70EUR?!? .GAME FREE AND BONUSTA ONKON VOIT..TOD..A MUCH A MAN NAMED.CHAD WAS AT WORK AT NIGHT WHEN I WON, AND STARTED TO BLame THE ABOVE THINGS..OTHER CHAT. IF I GOT THE OPPORTUNITY ONLY 1 THEN YOU ARE NOT INTERESTED TO DO WITH THIS CASINO!?! PLEASE ,, HELP ME!? ONLY A BIG BIG NEGATIVE DECISION CAN BE MADE.

Heippa Kristiina..EIOLE ONGELMIA BONUKSEN KANSSA,,SEON KOSKEMATON.HELLO CASINOLLA OLI 35*KIERRÄTYSVAATIMUS:SEKÄ TALLETUKSELLE+BONUKSELLE..NE ON JÄÄDYTTÄNY MUN PELITILIN??

OLISIN HALUNNUT ITSE PÄÄTTÄÄ PELAAMALLA PALJONKO VOITAN,VAI JOS HÄVIÄN NII AINAKIN ON OMISSA KÄSISSÄ!!NEON ESTÄNYT MUN PÄÄSYN 2 MUUHUN KASINOOMKIN??EHDOTIN KUN NEWAAN OLETTI ASIOITA,NIIN SANOIN ETTÄ ANTAKAA MUN PELATA TÄÄ JA KIERRÄTTÄÄ SUMMA??EI KÄYNY??CHAT.KESKUSTELUT ON IKÄVÄKYLLÄ POISTETTU,MUTTA USKON ETTÄ SAATNEKU PYYDÄT?!?! TOIVOISIN PIKAISTA APUA..ENOLE PELANNUT CASINOILA KUNVASTA TÄNVUODEN ALUSTA.KK MENEE PELEIHIN //30-70EUR?!?EN TOD..PELAA EES 10%,,KK TULOISTANI..NE SYYTTI MUA ITSETUHOISEKSI JA PELIHULLUKSI..TOIVOISIN ETTÄ YMMÄRRÄTTE...PELITON KIVOJA JA BONUSTA ONKUN VOIT..TOD..PALJON..CHAD-NIMINEN MIES OLI YÖLLÄ TÖISSÄ KUN VOITIN,JA RUPESI SYYTTÄMÄÄN EDELLÄ MAINITTUJA ASIOITA..MUUT CHAT.IHMISET ON OLLUT TOSIKIVOJA JA YMMÄRTÄNEET MUA!!OIKEUDEN ON PAKKO TAPAHTUA,,JOS SAISIN MAHDOLLISUUDEN 1 AINOAN NI SITTEN EI HUVITA SEN CASINON KANSSA ASIOIDA!?!PLEASE,,HELP ME!?TALLETIN 14 EUR....SAIN 100% BONUSTA ELI TOISET 14 EUR...MIHINEN OLE KOSKENUTKAAN..EI PELKILLÄ OLETTAMUKSILLA VOI TEHDÄ NOINVAIN NÄIN ISOA SUURTA KIELTEISTÄ PÄÄTÖSTÄ..

Thank you for your reply, miroja70. Would you be so kind and forward the communication between you and the casino to kristina.s@casino.guru?

I REQUESTED THIS EXCHANGE .. BUT CASINO IDIOTS REFUSED TO GIVE IT TO ME OR TO YOU? !! OO KIND CHRISTINA AND HELP ME !!

PYYSIN SITÄ KIRJEENVAIHTOA.. MUTTA CASINON IDIOOTIT KIELTÄYTYI ANTAMASTA SITÄ MULLE TAI SINULLE?!! OO KILTTI CHRISTINA JA AUTA MUA!!

Thank you very much MIROJA70 for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

MOIKKA !! JOSEF..I GOT HELLO CASINO'S EMPLOYEES TO SEND ME ANY EMAIL JUST ALL THE CHAT CHAT.

MOIKKA!! JOSEF..SAIN HELLO CASINON TYÖNTEKIJÄT LÄHETTÄMÄÄN MULLE SÄHKÖPOSTIINI IHAN KAIKKI CHAT-KESKUSTELUT.ODOTTELEN NIITÄ SUURELLA MIELENKIINNOLLA..HETIKUN NEON MINULLA,NIIN LAITAN NE TEILLE MAHOLLISIMMAN NOPEESTI VIELLÄ!!!KIITOS ETTÄ AUTATTE MINUA!!

Hello miroja70.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hi MIROJA70,

Thank you for your feedback.

We confirm that your account was operator excluded due to explicit responsible gambling concerns you raised.

Further to the balance on your account, as wagering was not completed the accumulated winnings are not withdrawable. We draw your attention to clause 5 of the terms associated with the welcome bonus https://www.hellocasino.com/index.php?page=promotions&promo=welcome-bonus&scrollTo=promoterms which states "Wagering is 35 times the total of bonus money, deposit and free spins. Wagering must be completed before any funds can be withdrawn."

However, having considered the circumstances in this instance, we are willing to return your deposit. Please note however that in order to do so, we require proof of identity and proof of address.

We encourage you to review the email sent to you from our Customer Support team for further details on this requirement.

Should you have any further queries in this regard, you are welcome to reach out to our Complaints Team directly on complaints@hellocasino.com.

Trusting this provides clarity to your query.

Regards

Hello Casino

Hello miroja70.

Have you mentioned any gambling problems to the casino support, or have you expressed that you cannot control your gambling?

I SUMMER I THAT I THINK YOU AGREED TO PLAY AND TRY YOURSELF TO AFFECT THE AMOUNT OF WIN ?? YOU ASK FOR MORE DOCUMENTS FROM ME !! ANTEEX TO NYTWA, BUT I HAVE SUBMITTED DOCUMENTS SEVERAL TIMES ?? ENSIX YOU AGREE AND THEREFORE I HAVE NOT SENT THE DOCUMENTS CORRECTLY 3-5 TIMES !!!!! JATE YOU KNOW IT? ANYTHING! WOULD YOU BE AFFECTED BY PLAYING YOURSELF TO THE AMOUNT OF WIN? CAN I CONTACT THE CASINO GURA AGAIN? DID YOU TAKE CARE OF THE PROMISE ?? THE PROMISE IS A PROMISE..EVEN YOU ..

HEIPPA!!TEHÄN JO KERRAN MIELESTÄNI SUOSTUITTE SIIHEN ETTÄSAAAN PELATA JA KOITTAA ITSE VAIKUTTAA VOITON MÄÄRÄÄN??PYYSITTE VIELÄ DOCUMENTTEJA MULTA!! ANTEEX NYTWAAN,MUTTA OLEN TOIMITTANUT ASIAKIRJAT MONEEN KERTAAN??MITÄ HELKKARIN PELLEILYÄ TÄÄNYTTEN SITTEN ON?? ENSIX SUOSTUTTE JA SITTE ETTE?OLEN LÄHETTÄNYT ASIAKIRJAT OIKEESTI 3-5 KERTAA!!!!!JATE TIEDÄTTE SEN?EI MULLA PELIONGELMAA OLE,,PERKELE!!!EN PELAAA EDES 10% JOKA KUUKAUTISISTA TULOISTANI!?!?OTTAKAA SELVÄÄ ENNEN KUN MÄÄRÄÄTTE MITÄÄN!?!?TÄSSÄON SAATANA KOHTA VATKATTU SAMAA ASIAA REILUSTI YLI KK?!? OLISKIVA KUN SAIS PELAAMALLLA ITSE VAIKUTTAA VOITON MÄÄRÄÄN?VOINTOKI OTTAA YHTEEYTTÄ UUDELLEEN CASINO-GURUUN??LUPASITTE TOIMITTAA HÄNELLLE,KAIKKI CHAT-KESKUSTELUT?? OOTTEKO HOITANU ASIAN??LUPAUS ON LUPAUS..JOPA TEILTÄ..

Dear miroja70.

Please, be aware that we are trying to help you, but we cannot without your cooperation. May I kindly ask you to answer my question? Is there any reason for the casino to suspect that you cannot control your gambling?

FORGIVEN JOSEF, IF KIROIL'S TWO TIME THE FAITH ENDS. THAT THE RIGHT WINS. I ALREADY TELL YOU. THAT I PLAY ABOUT 10% OF MY NET INCOME EVERY MONTH I HAVE A PENSION, I HAVE A GOOD PENSION. € 862 IN HAND !? THAT I PLAY LESS THAN € 100, MONTH! SUPPORT MY CHILDREN'S STUDIES: 250-300 € / EVERY MONTH !? IT CAN'T BE WRONG? NO JOSEF .. I HOPE FROM THE BOTTOM OF MY HEART THAT I CAN RECYCLE AND PLAY. AND SELF DECIDE HOW MUCH I WIN !? THANK YOU VERY MUCH TO ALL OF YOU WHO HAVE HELPED ME. DID YOU HAVE THESE CHAT? WHAT DID YOU REQUEST ?! THEY SHOW THAT I IDIOT I DO NOT USE A TRANSLATOR. AND A MAN NAMED CHAD FALLED THE BIGGEST WINNER OF MY LIFE ?! I ALWAYS PLAY WITH MINIMUM BETS .. 0.20- 0.40 CENT. PER ROUND !! HELP ME JOSEF OO SO KIND 🤗🤗💝

ANTEEKSI JOSEF, JOS KIROILIN 2KERT..RUPEE USKO LOPPUU. SIIHEN ETTÄ OIKEUS VOITTAA. MINÄ AIEMMIN JO SANOIN. ETTÄ PELAAN NOIN 10%, NETTOTULOISTANI JOKA KUUKAUSI 🤗OLEN ELÄKKEELLÄ, MULLAON HYVÄ ELÄKE. KÄTEEN JÄÄ 862€!? ELI PELAAN ALLE 100€,KK!!MULLAON 3AIKUISTA POIKAA, VANHIN ON: DIPLOMI-INSINÖÖRI. TUEN LASTENI OPINTOJA: 250-300€/JOKA KK!? SE EIVOI OLLA VÄÄRIN? EIHÄN JOSEF.. TOIVON SYDÄMENI POHJASTA ETTÄ SAAN KIERRÄTTÅÅ JA PELATA. JA ITSE PÄÄTTÄÄ PALJONKO VOITAN!? KIITOKSIA PALJON TEILLE KAIKILLE JOTKA OLETTE MINUA AUTTANEET. SAITKO NE CHAT - KESKUSTELUT?? MITÄ PYYSIT?! NIISTÄ NÄKYY ETTÄ MINÄ IDIOOTTI EN KÄYTTÄNY KÄÄNTÄJÄÄ. JA CHAD-NIMINEN MIES PILASI ELÄMÄNI SUURIMMAN VOITIN?! PELAAN AINA MINIMI-PANOKSILLA.. 0.20- 0.40 CENT. PER KIERROS!! AUTA MINUA JOSEF OO NIIN KILTTI 🤗🤗💝

Dear Hello Casino team.

Thank you for your cooperation in this case. Please, could you provide us with evidence of your communication with miroja70 that raised "responsible gambling concerns" about the player?

You can forward them to my email address, jozef.k@casino.guru or post them into this thread (it will be automatically marked as sensitive information - not visible for the public).

We are extending the timer by 7 days. Although the casino team has reached me, Casino.Guru team have not received any proof. If the casino fails to provide evidence in the set time frame, we will be forced to close the complaint as ‘unresolved’.

Dear MIROJA70.

Since the casino has not provided us with proof of their statement. I recommend you to try it out with their regulator. Are you willing to contact the licensing authority of the casino? I am sure that they will decide objectively, and the casino is obligated to provide them with valid proof.

LEPISTÖN PETRI MOI. I HAVE REQUESTED THE CASINO PEOPLE TO SUPPLY THE DOCUMENTS TO YOU SOON !? THEY IDIOTS ARE JUST STILL THAT THE ISSUE IS BEING DEALING WITH 😵 COUNTRY SHIT NEON EXPLANED A WEEK AT A BLOCK ?! IF NOT ELSEWHERE HELPES THE RIGHTS OF THE WHOLE THING !? MY LAWYER PROMISED TO TAKE CARE OF THE CASE IF NECESSARY !? BUT REALLY NICE JOSEF, WHEN YOU HAVE HELPED ME OTAWISH WANTED THE BEST!?! I NEVER GIVE UP. I KNOW I ARE RIGHT.

LEPISTÖN PETRI MOI. OLEN PYYTÄNYT CASINON VÄKEÄ TOIMITTAMAAN PIKANA ASIAKIRJAT SINULLE!? NE IDIOOTIT VAAN JANKUTTAA ETTÄ ASIA ON KÄSITTELYSSÄ 😵SAMAA PASKAA NEON SELITTÄNY JO VIIKKO TOLKULLA?! JOSEI MUU AUTA NII VIEN KOKO JUTUN OIKEUTEEN!? ASIANAJAJANI LUPASI HOITAA ASIAN JOS TARVITSEE!? MUTTA TOSI KIVA JOSEF, KU OOT MUA AUTTANUT 🤗TOIVOTAAN PARASTA!?! EN IKINÄ ANNA PERIKSI. TIEDÄN ETTÄ OON OIKEESSA.

Hi MIROJA70,

Further to our previous response, we note that should you still be dissatisfied with the resolution of the dispute, you have the opportunity to take the matter forward to one of our ADR providers, as outlined in clause 21of our terms and conditions https://www.hellocasino.com/terms

Regards

Hello Casino

Hello MIROJA70.

I recommend you to follow the advice from the casino and contact their ADR. Are you going to do it, please?

WHAT DO I NEED TO DO TO GET RIGHT TO MYSELF ?! ENOSAA, BUT I REALLY DO NOT GIVE UP. ENOO BREACHED THE RULES. NEVER. HELPME, PLEASE.

MITÄ MINUN TÄYTYY TEHDÄ ETTÄ SAAN OIKEUTTA ITSELLENI?! ENOSAA, MUTTA EN TODELLAKAAN ANNA PERIKSI. ENOO RIKKONUT SÄÄNTÖJÄ. EN IKINÄ. HELPME, PLEASE.

Since the player has decided to contact the regulator, I am closing the case as 'WAITING FOR REGULATOR'. If there is any new information, I will update this thread accordingly.

Dear MIROJA70,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at jozef.k@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,Jozef

Dear MIROJA70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.