Highway Casino - El retiro del jugador se ha retrasado debido a una nueva demanda de depósito.

I've been trying to make a withdrawal for weeks now. First, it took one or two weeks for them to verify my account. When they finally verified it, they told me I needed to deposit a minimum of 30 dollars. This is absurd because I already made a minimum deposit of 5 dollars, which they accepted, and I even played with it. Now they're asking for more money just to withdraw. This is a complete scam.

Llevo semanas intentando me retiren primero tardaron una semana o 2 en verificar mi cuenta y cuando porfin la veeifican me salen con que debo depositar un minimo de 30 dolares.. es absurdo porque realize ya un minimo deposito de 5 dolares y no lo rechazaron lo aceptaron y ya hasta lo juge y ahora piden mas dinero para poder retirar es una estafa total

Dear Ro1089,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify why are you requested to make a deposit of $30 to the casino?

Have you accumulated your winnings with or without an active bonus? If you played with a bonus, kindly send me the link or screenshot of it.

When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My winnings were with a bonus, I won 100 dollars, I sent documents, it took them 2 weeks to approve them and then they asked me for a minimum deposit to verify according to the payment method... well, I deposited 5 dollars, which they accepted... and I played the 5 dollars because They also ask that the first deposit be played.. now they tell me that the minimum deposit is 30 dollars and they are not going to withdraw me until I deposit 30 because it is money that I won with a bonus and that is the requirement.. in any case They should deduct the 30 dollars from my withdrawal but because they forcefully ask for 30 if they have already accepted my deposit of 5 dollars, my withdrawal has been pending for a week and they have already rejected it once before because they want more to be deposited

Mis ganancias fueron con un bono gane los 100 dolares, mande documentos tardaron 2 semanas en aprobarlos y luego me pidieron un deposito minimo para verificar segun el metodo de pago .. bueno les deposite 5 dolares los cuales aceptaron .. y jugue los 5 dolares porque tambien piden que se juege ese primer deposito .. ahora me dicen que el deposito minimo es de 30 dolares que no me van a retirar hasta que les deposite 30 porque es dinero que gane con un bono y el requisito es ese .. en todo caso que descuenten los 30 dolares de mi retiro pero porque a fuerza piden 30 si ya aceptaron mi deposito de 5 dolares mi retiro lleva una semana pendiente y ya me lo an rechazado una vez anteriormente por que quieren que se les deposite mas

But they are so attached to their terms and conditions and that is why they do not withdraw me because the minimum requirement is 30 dollars... but to receive the money they do not care that it is less as long as it is money that comes in and not money that goes out, they are very accessible in breaking their own terms.

Pero si tan apegados son a sus terminos y condiciones y es por eso que no me retiran porque el requisito minimo son 30 dolares .. pero para recibir el dinero no les importa que sea menos mientras sea dinero que entre y no que salga son muy accesibles en romper ellos mismos sus terminos..

They just rejected my withdrawal again saying the same thing that their minimum to withdraw me is to deposit 30 dollars. They know that it is a lot of anger that even though I show them evidence that what they say is false, since if their minimum was that they would not have accepted the deposit that I made to them... with what confidence does one deposit in a place like this where they do not even comply? With their terms and conditions they only use them in their own way to steal money from people who in the end rig their terms for their own convenience and the users cannot do anything about this they simply say we don't pay you because we don't want in the teeminos they say yes we want we don't pay and that's it and one remains like a clown

Me acaban de volvér a rechazar mi retiro diciendo lo mismo que su minimo pars que me retiren son depositar 30 dolares. Saben que da mucho coraje que apesar de que les muestre evidencia que es falso lo que dicen ya que si su minimo fuese ese no hubieran aceptado el deposito que les realize .. con que confianza uno deposita en un lugar asi donde no cumplen ni ellos mismos con sus terminos y condiciones solo los usan a su manrera para robar dinero a la gente que al final amañan sus terminos a conveniencia propia y los usuarios no podemos hacer nada ante esto ellos simplemente dicen no te pagamos porque no queremos en los teeminos dice que si queremos no pagamos y ya y uno se queda como payaso

Heyy mmm... I thought you would help me here with something but it's useless the only thing I have left is to warn the people of this casino on all possible networks so that they don't make the mistake of depositing with them

Heyy mmm.. pense que me ayudarian aqui en algo pero es inutil lo unico que me queda es adverir a la gente de este casino en todas las redes posibles para que no cometan el error de depositarles

Have you accumulated your winnings of $100 with a no-deposit bonus?

Please be aware that the casino has the right to request a minimum deposit according to their Terms and Conditions.

I already made a minimum deposit and sent the confirmation that they themselves sent me. If what I deposited could not be deposited because they accepted it and did not return it to me, they should return what I deposited to them since it does not fall within their minimum range.

Ya realize un deposito minimo ya mande la confirmacion que ellos mismos me mandaron si no se podia depositar lo que deposite porque lo aceptaron y no me lo devolvieron que me devuelvan lo que les deposite ya que no entra en su rango minimo

They should return what I deposited to them since they do not accept that they return it to me based on that amount.

Que me devuelvan lo que les deposite ya que no aceptan segun esa cantidad que me lo regresen

You deposited 5 dollars to the casino. Has this amount been credited to your account and have you played with that money? Have you accumulated any winnings with this deposit?

Please understand that if you do not wish to fulfill the casino's requirements to be able to withdraw the winnings from your free bonus, we are unable to assist you further.

Dear Ro1089,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.