IceCasino - La cuenta del jugador está cerrada y los fondos son confiscados.

ICE Casino has suspended my account due to an alleged duplicate account. They are simply withholding my 2,000 euros balance.

I have now hired a lawyer, and we need the detailed information (account opening, closure, deposits, etc.)

ICE Casino is ignoring my emails and is not sending me the data!!!

ICE Casino hat mein Konto wegen angeblichen Doppelkonto gesperrt . Die 2.000 Euro Guthaben unterschlagen Sie mir einfach.

Nun habe ich einen Anwalt eingeschaltet und wir benötigen die detaillierten Angaben ( Eröffnung , Schließung , Einzahlungen etc.)

ICE Casino ignoriert meine Emails und schickt mir die Daten nicht zu !!!

Dear Kwleon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Greetings.

Looks like this is a duplicating complaint:

https://casino.guru/icecasino-player-s-account-has-been-blocked-22

Regards

No, it is not a double complaint!

The first complaint was about the blocking of my account and the embezzlement of my winnings of €2,000.

The current complaint concerns data for my lawyer, which I requested from you weeks ago!

Here ICE Casino has time to respond quickly 😊

Nein , es ist keine Doppelbeschwerde !

Bei der ersten Beschwerde ging es um das blockieren meines Kontos und der Unterschlagung meines Gewinnes von 2.000€ .

Bei der jetzigen Beschwerde geht es um Daten für meinen Anwalt , die ich schon vor Wochen von Ihnen anfordere !

Hier hat ICE Casino aber schnell mal Zeit zu antworten 😊

ICE Casino! Since the KYC verification revealed that I have a duplicate account and the data must be available, it can't be difficult to send it to me by email (which I requested several weeks ago)?!

seems very strange to me 😊

ICE Casino ! Da ja bei der KYC Überprüfung festgestellt wurde das ich ein Doppelkonto haben soll und die Daten ja vorhanden sein müssen , kann es doch nicht schwer sein, mir Diese per Mail ( die ich schon vor mehren Wochen angefordert habe ) zu senden ?!

kommt mir schon sehr komisch vor 😊

Dear Kwleon,

Thank you for reaching out to us. We understand the importance of resolving issues with your casino account, and we appreciate your patience as we’ve reviewed your case.

After careful consideration, we must inform you that this complaint will now be closed, as it relates to GDPR matters, which fall outside our scope of assistance. Our expertise is focused on helping players with disputes related to unfair practices, while GDPR matters, such as data privacy issues, are best handled by the appropriate data protection authorities.

Additionally, we’ve already reviewed a similar complaint from you, which was previously rejected by our team here. To avoid duplication and confusion, we are unable to reopen or handle additional complaints on the same matter.

Thank you for understanding, and please feel free to reach out if you have any new concerns related to fair treatment or casino practices.

We wish you the very best in finding a resolution.