Lady Linda Casino - El retiro del jugador se ha retrasado.

This casino is a joke! I've been waiting for my money for over 2 weeks! First, after my payout, you debited the money from the profile and answer 2-3 days, if at all! They think it is up to the payment provider what cannot be right! You can deposit but not withdraw!

Dieses Casino ist eine Frechheit! Seit über 2 Wochen warte ich auf mein Geld! Zuerst haben Sie nach meiner Auszahlung das Geld vom Profil abgebucht und antworten wenn überhaupt 2-3 Tage! Sie meinen es liegt am Zahlungsanbieter was nicht stimmen kann! Einzahlen kann man aber auszahlen nicht!

Dear Samanstreetlife,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Here are the scene shots of the mail! My documents were uploaded over 1 month ago!

Hier die Sceeenshots der Mail! Meine Dokumente wurden schon vor über 1 Monat hochgeladen!

Just got another email! If I don't get my money today, I'll pass it on to the lawyer!

Jetzt gerade wieder eine Mail bekommen! Wenn ich heute nicht mein Geld bekomme gebe ich es dem Anwalt weiter!

Thank you very much Samanstreetlife for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Samanstreetlife,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Lady Linda Casino to the conversation to participate in the resolution of this complaint.

I also won € 100 in a tournament and that was 3 days ago. So far I haven't received an answer or my money?!?!

Ich habe auch bei einem Tournament €100 gewonnen und das ist auch schon 3 Tage her. Bis jetzt habe ich weder eine Antwort noch mein Geld bekommen?!?!

We would like to ask Lady Linda Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Samanstreetlife,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter