Lucky Legends Casino - Los intentos de retiro del jugador son rechazados repetidamente.

I won a substantial amount back in the middle of December 2023. Since I won I haven't had much luck withdrawing any sort of payment. The first issue was my bank doesn't do international wire transfers. They wouldn't allow me to do a bitcoin payment because i didnt deposit with bitcoin, or a check payment because they said no. . ? So I'm left with a wire transfer payment, after I realized my bank wouldn't do the transfer I did some research and found a company by the name of wise, and I waited the 7 to 10 days that was turned down and I was told they don't transfer to wise. So after that I set up a Wells Fargo account and gave the same lady at the payment processing center that denied my payment my new bank details. And she responded and said that she wants a bank statement! So now that's another 30 days before I can do anything! I asked to speak to a manager because I asked about the check option and she said no. And to me it just seems like why is it so hard to simply get any sort of withdraw. I've quit playing and I no longer have the urge to play because I don't really feel like I won. So it's kinda pointless, I don't get a rush from it when I don't receive any winnings.

Dear jared1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Kristina, I have not made any successful withdrawals. I did get verified through there system. I did not use a bonus. I have no playthrough balance, It says that its all available to withdraw.

I have not heard anything back since I asked why they needed my bank statements, and I asked about doing thr check option and I was told no. I asked for a manager and I still haven't heard anything back.

Thanks for helping me with this .

Jared

Thank you very much for your reply, jared1. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

OK I have alot of screen shots I listed several here. At somepoint they instructed me to reach out to the 3rd party payment processing agent. And she is the one that told me to send my bank statements I'll email the correspondence with her to you with her information.

Thank you very much, jared1, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jared1,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky Legends Casino representative to join this conversation.

Dear Lucky Legends Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Greetings all,

We had the opportunity to review the situation and it is pretty much exactly as jared1 reports. Bitcoin withdrawal is only available to Bitcoin depositors and this casino account has no history of Bitcoin deposit and thus is not eligible. The bank account in question should indeed be valid however our 3rd party payment providers require proof of account activity before they are willing to initiate a wire transfer deposit into the account. The account needs to show a minimum of 30 days deposit and withdrawal activity for us to be able to present the withdrawal to our 3rd party for payment, thus the quandry.

Once the bank account is eligible jared1 we should be able to assist however until there is a valid method of withdrawal on file in the account we're afraid there isn't much to be done.

Best wishes,

Lucky Legends

Dear Jared1,

I can understand your frustration with the delay in your withdrawal. However, I hope that it will be processed soon after the confirmation of your bank account.

Could you please confirm if I am correct in understanding from the e-mail communication, that you opened the new bank account on January 15th?

Thank you for your response.

Best regards,

Mirka

Yes that's correct, I will be sending them the first bank statement I get. So it shouldn't be too much longer. I tried to touch base with them so I started a chat last week and their customer service members told me everything is in and i don't need anything else but I'm going to assume that they need the bank statement. Hopefully this all gets worked out. I appreciate everything you guys have done helping me resolve the issue here. I will let you know soon as I send the bank statement into them and keep you posted.

Thank you

Dear Jared1,

Thank you for your cooperation, I hope you will be able to receive your money soon. Please notify me, when there is an update in the verification process.

Thank you,

MIrka

Dear Jared1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did get my bank statement from the bank. I sent it to them and then I filled out all of the wire transfer details, I sent it off and there seems to have been a bit of a misunderstanding as far as the routing number to my bank. But I think it should be good to go now. Fingers crossed. There sure is alot of stuff that one has to go through in order to actually receive money! But hopefully soon

Just a recap here, I gave them all the information they needed. They then take 7 business days to make the wire so I'm hoping to, I put in for the withdrawal on the 17th. It will be 7 business days on Monday. I put in for another withdrawal on the 21st. Because I can only withdraw 2500 per week. So hopefully this goes a little bit smoother now that they have all there information. But that's the deal as of right now. Hoping to see some sort of money this week.

Dear Jared1,

Thank you for your cooperation. Please notify me, when there is an update in the withdrawal process.

Thank you,

Mirka

Dear jared1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I just heard from the payment processing lady and she said that they are wiring the funds finally today. But it will be another ten days before I see it in my account! Isn't a wire transfer faster than that? So you will have to extend the timer another ten days!

First you win, if you win, then you have to get the withdrawal approved, like they dont trust the game? Getting the withdrawal approved could take up to ten days, then after that you have to wait 7 to ten days for them to send the withdrawal. Which is only 2500 at a time. Then it's 10 days before you even see the wire transfer in your account. So that's a minimum of 28 to 30 days minimum. That's assuming you get verified and you don't have to change banks and wait for a bank statement like I did.

I won in december it's now March. And it's taken me this long it will be April I bet before I see a dime. But I guess if i get my winnings I'll be happy. Either way I'm glad I posted to this forum so that others see what you have to go through.

Dear jared1,

Have you seen any progress in your withdrawal process?

Dear jared1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Well I'm still waiting. At only 2500 a week it will be a long time before I get all of thd money. I did receive (1) 2500 payment. But I don't know what's taking so long for the second payment. You would think that this would goba little smoother being that I've been verified every single way. But nope I have to go on there 1 time a week fill out the form and start the entire process over every time with the same time limits. I'm still young kinda.

Dear jared1,

I understand it is unpleasant to wait such a long time to receive your winnings, since 2500USD is the maximum weekly withdrawal limit mentioned in the General T&C's. However it would be understandable to receive other payments every week without additional verification.

Could you please confirm, if you received the second payment?

Thank you

Dear jared1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So far I have received 2 payments of 2500 about 3 weeks apart. I have filled out my withdrawal requests. It would be great to do 5000 a week. Or something but idk? I'd be happy to get weekly payments. Because right now it's looking like this is going to take a long time.

Hopefully I get my winnings while I'm still young!!

So I've had my withdrawals all approved and right now I know there's about 20 withdrawals approved and waiting for them to send. I received 1 payment on March 7th and another payment on April 3. But that's it. I literally can't collect a weekly withdrawal. Just a monthly. It's not right. They don't tell you that in the terms and conditions I know that!

I think they should atleast do a weekly payout of 2500 dollars being that is the maximum I can receive for the week. I have spoke to someone a couple times and they said they needed to "expedite" this. So they did that but it will be 24 to 72 business hours before I can expect that to take place. Awesome!

Dear jared1,

Have you managed to get in touch with the casino regarding the weekly payouts?

I will do that now. I'll let you know what they say

So I've waited most of the day and waited on there chat and then I waited longer. I literally watched the que on the top of the chat go from 5 people the first time down to only me but nobody joined in. Then it did the same thing to me only the second time waiting it started at 3 people ahead of me and then it got to only me and still nobody andwered.???? Hmmm ?

I still haven't received the payment that I've been told was sent out last week they said. I asked why I havent been able to receive weekly payments. They told me that it's s case by case basis. Never really gave me an answer. One lady said that she was expediting it last week and that I can expect the payment within 48 business hrs. But nope. So I guess I'm asking you guys what are my options? I don't know what to do? When I read the T and C I get the impression that they do weekly payouts. They don't seem to honor anything but one payment a month. So I don't get it? I'd appreciate any advice or help you could help me with.

Dear Lucky Legends Casino,

Can you please explain why there has been a delay in the player's following withdrawals?

Thank you.

Greetings all,

There was a payment released via Bitcoin on the 22nd jared1, can you please confirm delivery on that? It is marked delivered in Blockchain Explorer.

Best

Lucky Legends

Bitcoin? I never even have given a bitcoin address so I don't know where to look for the payment. I mean I appreciate them sending me the payment or trying to get me a payment but I don't know where to look to see if I have a payment?

I spoke to lucky legends and they said that they did not send me a bitcoin withdrawal

Dear jared1,

Could you please send me a screenshot of the conversation with the casino?

Thank you

Unfortunately I can't now because I didnt screen shot therir response. I have no way of pulling up their messages in the chat. But I have never deposited with bitcoin so I don't understand how they would be sending me a bitcoin withdrawal? All my withdrawals are all wire transfer only which is one of the reasons this has taken so long. And everything is on a case by case basis so basically they will send me another payment whenever they can!

Dear Lucky Legends Casino,

Could you please provide clarification regarding the mentioned Bitcoin withdrawal? Could you provide evidence, that there was a bitcoin wallet linked to the player's account, and that the withdrawal has been sent there?

Thank you for your cooperation.

Greetings all,

And apologies, we were incorrect on the payout method. Payouts are coming via bank wire transfer, the date provided was correct however. There was a payment released on the 22nd of April and an additional payment released on the 3rd of May. As a general rule once we send the funds to our 3rd party payment providers there is approximately 3-10 business days before arrival in the player's bank account. Please let us know when these two payments have arrived jared1.

Best wishes,

Lucky Legends

Dear jared1,

Could you please confirm, if you received the mentioned payments?

Thank you

Ok I have only received 4 payments of 2500 dollars a PC. I'll attach a screen shot.

Dear jared1,

Have you received the approved withdrawal?

I received the withdrawal from the 13th. So that means for the Month of May, 1 payment was made. This is going to take forever!

This may be a little bit off topic but I read that this casino is from the netherlands. And so I did a little research and found out that the netherlands just passed a bunch of laws about online gaming. I could be wrong? Im not sure who owns it or whatever im sure a person could figure it out. Also I havent been able to log in to inclave in two days so idk what is going on?

I can now log in to inclave they are processing another payment now it says. Just thought I'd throw it in there.

Dear jared1,

Could you please confirm:

• What was the date, on which you have received your last withdrawal
• What is your remaining balance ?

Thank you

Forgive me for the delayed response. ill check now.. So they still owe me $37,500.00. They basically make one or two 2500 payments each month.

Dear jared1,

Have you received another payment since your last message?

Dear jared1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No

I only received 1 payment of 2500 in the month of June.

I'm partly at fault for playing for the casino without fully reading the T&C. Everytime I ask questions about when they will be paying me again they just tell me it's a case by case basis.

Dear Lucky Legends Casino,

Could you please clarify, what could be done to speed up the verification process, so the player can receive maximum withdrawal limit every week?

Thank you

Greetings all,

The main issue is method of payment here, wire payments are slower than any of us would like. I can see however that there are two separate payments already in transit (paid to our 3rd party for disbursal as wire transfer) so just keep us posted jared1.

Best wishes,

Lucky Legends

Well it's kinda hard to use any other option when that's the only way that you would allow me to be paid. Also I dont know what's going on but my payment that was issued on July 7th went to payment processing I spoke to the manager their and they are telling me next Thursday now! That's passed the 7 to 10 business days that it should take. To me wiring money doesn't seem to be tge issue. You guys don't approve my withdrawals which have been submitted since March which is why I don't get the payouts. This should be illegal what you guys do. How long do I have to wait to collect?

Dear jared1,

Have you received any following payments since our last message?

Dear jared1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear  jared1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received 1 payment since then. But surely nothing I can count on. I might get 1 payment a month or if I'm lucky two payments but never 3. The payments are 2,500.00.

Dear Lucky Legends Casino,

According to your Terms and Conditions, maximum weekly withdrawal limit is $2,500, which is also shown on our website. This means, that the player should have received his withdrawal of $59481 in approximately 25 weeks from his withdrawal request. From his experience, the maximum withdrawal is closer to $2,500 monthly, than weekly, and after more than 8 months he still hasn't received half of his withdrawal amount.

Since we want to provide the players with objective data, it would be unfair to show them, that maximum weekly withdrawal limit of this casino is $2,500. Do you want our team to lower your maximum withdrawal limit on or website, which would possibly lower your rating, or will you speed up player's withdrawal to a promised amount?

Thank you for your cooperation.

Greetings all,

On review of the player account we believe this information to be incorrect, there have been already 3 completed wire transfers this month alone and one every week (plus minus) since payout began with an additional payment due from our 3rd party payment providers at any time. While we are limited to the processing capabilities of our 3rd party payment providers the casino has at all times acted in good faith regarding its payout terms as listed in the terms and conditions of the casino.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Lucky Legends

Dear jared1,

Could you please send me a bank statement from your first received withdrawal until now to miroslava.d@casino.guru ?

Thank you.

Dear jared1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes,

This is all the payments I have received to date