Maximal Wins Casino - El retiro del jugador se ha retrasado.

I have been waiting for my withdrawal request to be processed in the amount of € 2204 since October 20th, 2001 and am always being put off by customer support

Ich warte seit dem 20.10.21 auf Bearbeitung meines Auszahlungsantrags in Höhe von 2204€ und werde vom Kundensupport immer wieder vertröstet

Dear ralleralleralle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

What is the status of your withdrawal, please – is it pending or processed?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

First of all, thank you for accepting my problem

To 1.) It is my first payout at MaximalWins

To 2.) My account is verified

To 3.) According to Maximalwins, the withdrawal request is being processed

Kind regards

Ralf

Hallo Kristina

Erstmal Dankeschön für die Annahme meines Problems

Zu 1.) Es ist meine erste Auszahlung bei MaximalWins

Zu 2.) Mein Konto ist verifiziert

Zu 3.) Laut Maximalwins befindet sich der Auszahlungsantrag in Bearbeitung

Mit freundlichen Grüßen

Ralf

Thank you very much ralleralleralle for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi ralleralleralle,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Maximal Wins Casino to the conversation to participate in the resolution of this complaint.

For two days I have been sending around 4 emails asking for a payout for maximum wins and I don't get any more answers from them

Sincerely, Ralleralleralle

Ich habe seit zwei Tagen ca 4 Mails mit der Nachfrage nach Auszahlung zu Maximalwins geschickt und bekomme partout keine Antwort mehr von denen

Mit freundlichen Grüßen Ralleralleralle

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

I am noticing that there will be no answer from MaximalWins. Sad but true

Ich merke schon so langsam dass von MaximalWins keine Antwort kommen wird. Traurig aber wahr

Hi ralleralleralle,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter