Maximal Wins Casino - El retiro del jugador se ha retrasado.

I requested the payout over 1 month ago. I fulfilled the wager and adhered to the conditions. And I am always cast off with standardized statements. A friend of mine already received his payment after 3 days, although he requested it later than me. Every time I ask the chat what about my payout, I get the same predefined answer every time. And then get kicked straight out of the chat. Regardless of the fact that I may have more questions.

Ich habe die Auszahlung vor über 1 Monat schon beantragt. Ich habe den wager erfüllt und mich an die Bedingungen gehalten. Und ich werde immer mit standardisierten Aussagen abgewimmelt. Ein Freund von mir hat nach 3 Tagen schon seine Auszahlung erhalten obwohl er sie später beantragt hat als ich. Jedes Mal wenn ich den Chat frage was mit meiner Auszahlung ist kriege ich jedes mal die gleiche vorgefertigte Antwort. Und werde dann direkt aus dem chat geschmissen. Ohne das Rücksicht darauf genommen wird das ich weitere frage eventuell habe.

Dear rookitobias,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand it correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The casino paid out today. Everything OK. Finally

Das casino hat heute ausgezahlt. Alles OK. Endlich

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, rookitobias, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

„The payout has not taken place, the payout is back to "processing again""

I'm sorry, rookitobias, to hear that the payment hasn't been received. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello rookitobias,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello,

As we can see in the system, this withdrawal has been completed on 05 Aug 2021 14:25.

Kind regards,

Alex

Customer Support Team

Dear rookitobias,

did you receive your winnings?

Dear rookitobias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.