Megapari Casino - El retiro del jugador se retrasa.

I am contacting you to request urgent help, as I cannot withdraw my funds and this is causing me a lot of uncertainty. On November 6, 2024, I made a deposit of S/1000 soles and won a bet. However, every time I try to withdraw my money, an error appears that prevents me from completing the process.

I have tried several times to resolve this situation. I even made a minimum top-up via VISA and Mastercard, wagered that amount, and tried again to withdraw the entire balance, but to this day I have not been able to access my funds.

Please help me resolve this immediately as I am worried that I will not be able to access my money. I would appreciate it if you could tell me what the problem is and what steps I need to take to complete the withdrawal successfully.

I appreciate your prompt response and assistance in this matter.

Thank you so much,

Samuel *******

Contact: [removed by casino.guru admin]

Me comunico con ustedes para solicitar ayuda urgente, ya que no puedo retirar mis fondos y esto me está generando mucha incertidumbre. El 6 de noviembre de 2024, realicé un depósito de S/1000 soles y gané una apuesta. Sin embargo, cada vez que intento retirar mi dinero, aparece un error que me impide completar el proceso.

He intentado varias veces resolver esta situación. Incluso, hice una recarga mínima a través de VISA y Mastercard, aposté ese monto, y traté nuevamente de retirar todo el saldo, pero hasta el día de hoy no he podido disponer de mis fondos.

Por favor, necesito que me ayuden a solucionar esto de inmediato, ya que me preocupa no poder acceder a mi dinero. Les agradecería que me indiquen cuál es el problema y los pasos que debo seguir para completar el retiro con éxito.

Agradezco su pronta respuesta y ayuda en este asunto.

Muchas gracias,

Samuel *******

Contacto: [removed by casino.guru admin]

Dear samuelmedpau,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support and requested assistance? With what result?
• Could you please advise if you completed account verification in the casino?
• Which payment method did you use for the first deposit?
• Do I understand correctly you wagered the deposited amount up to the point the withdrawal option was made available for you?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear samuelmedpau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.