MiCasino - La cuenta del jugador se cerró al intentar retirar las ganancias.

MiCasino, I have received the information from the player explaining the reason behind blocking their account. Please, provide proofs of everything to my e-mail: pavel.k@casino.guru. All received information will remain confidential and will not be shared with anyone, even the player.

They haven't answered anything other than empty answers for months.

llevan meses sin responder algo que no sean respuestas vacías

2 months since they took my money

2 meses desde que se quedaron con mi dinero

They are scammers, they can't keep my money just like it was nothing.

son unos estafadores no pueden quedarse con mi plata asi como si nada

This user was detected by the monitoring and control department for having an irregular pattern of deposits and plays, for which his account was blocked while the KYC process was carried out. During the pertinent review, it was validated that it is on a blacklist for reasons of possible fraud in several of our payment providers, which not only violates our terms and conditions but also represents a financial and reputational risk to the company, which is why it is determined the definitive blocking of its user.

Este usuario fue detectado por el departamento de monitoreo y control por tener un patrón irregular de depósitos y jugadas, por lo cual su cuenta fue bloqueada mientras se realizaba el proceso de KYC. Durante la revisión pertinente se validó que el mismo se encuentra en blacklist por razones de posible fraude en varios de nuestros proveedores de pago lo que no solo incumple nuestros términos y condiciones sino que representa un riesgo financiero y reputacional a la empresa, por lo que se determinó el bloqueo definitivo a su usuario.

I complained to the bank because you provided me with a service for which I paid and I received nothing in return. That's probably why I'm on a blacklist from your provider (if that's true). and they closed my account just when I wanted to make a withdrawal because when I made deposits they never blocked anything. I won the balance (2,100,000) playing live blackjack and they have to return the balance to me because it belongs to me. If not, return all the deposits I made

reclame al banco porque ustedes me prestaron un servicio por el que yo pague y no recibí nada a cambio. probablemente por eso estoy en una blacklist de su proveedor ( Si es que es verdad). y me cerraron la cuenta justo cuando quise hacer un retiro porque cuando hacia depósitos nunca bloquearon nada. gane el saldo (2.100.000) jugando blackjack en vivo y tienen que devolverme el saldo porque me corresponde. si no devuelvanme todos los depósitos que hice

@gurucasino is the same answer they gave me 2 months ago and it is the same thing they always answer.

@gurucasino es la misma respuesta que me dieron hace 2 meses y es lo mismo que responden siempre.

I'm still waiting for the balance I had in my account to be returned.

sigo esperando que me devuelvan el saldo que tenia en mi cuenta

?

It is impressive to see that there are many cases similar or the same as mine in this casino. I wanted to know what I can do in this situation since if I was on the black list (it is the reason for the blockage) I should not have been allowed to deposit at the casino, I am not interested in recovering my account either, I ask that my balance be refunded, since it was deposited legally. Please, I would like us to address the issue of the balance and not the account.

es impresionante ver que hay muchos casos parecidos o iguales al mio en este casino. queria saber que puedo hacer en esta situacion ya que si estaba en black list (es la razon del bloqueo) no tendria que haberme permitido depositar en el casino, tampoco me interesa recuperar mi cuenta , pido que se me haga la devolucion de mi saldo, ya que fue depositado de forma legal. porfavor me gustaria que abordaramos el tema del saldo y no de la cuenta.

emi9898989898, we are still waiting for the casino to send us any proofs.

shitty casino I don't know how it still works after all the people who have done the same thing to them

casino de mierda no se como sigue funcionando después de todas las personas que les han hecho lo mismo

Did they answer anything?

respondieron algo?

Not yet.

What can be done in this case? Are they going to continue stealing and scamming people?

Que se puede hacer en este caso? Van a seguir robado y estafando a la gente?

have they not responded?

no han respondido ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

emi9898989898, the casino representative has been waiting for proofs from their team so they can provide them to me. As soon as I get them I will let you know what we think on this situation.

What can be done? Is there somewhere I can make a complaint?

Que se puede hacer? Hay algun lugar donde pueda hacer una denuncia?

Hi! You can a lodge a complaint with the regulator via these e-mails: compliance@gaming-curacao.com or info@gaming-curacao.com.

The casino should return the balance I had in my account or at least the deposits I made

El casino debería devolverme el saldo que tenia en mi cuenta o por lo menos los depositos que hice

We are prolonging the timer, because casino representative wants to reply directly in the thread, but the time is needed to set up their account.

Obviously they still haven't responded.

Obvio que todavia no responden

They are shitty casinos, it's impressive how they do the same thing to so many people.

son una mierda de casino es impresionante como le hacen lo mismo a tanto gente

Can you help me with something please? Where can I make a complaint?

I have been waiting for 2 months for these scammers to give an answer.

pueden ayudarme en algo porfavor? Donde puedo hacer una denuncia?

llevo 2 meses esperando que estos estafadores den una respuesta

Hi, I have told to the casino representative that if there will not be a response in this thread or regarding the case in two days, I will close this complaint as unresolved. Meanwhile, you can lodge a complaint to the regulator - Gaming Curacao using these e-mails: compliance@gaming-curacao.com or info@gaming-curacao.com.

Unfortunately, the casino representative has not responded and there is nothing left that we can do to help you, emi9898989898. If you will decided to lodge a complaint with the regulator, please, let me know by redirecting the e-mail you have sent to the authority to me: pavel.k@casino.guru. I must close this complaint as unresolved. I am sorry I could not be more of help.