Mr Bet Casino - El jugador se queja de que no ganó nada.

I threw a lot of money into this online casino without ever having a win. I hope for them that they reimburse me before I denounce them

Ho buttato un casino di soldi in questo online casino senza mai avere una vincita. Spero per loro che mi rimborsano prima che li denuncio

Dear Cathy,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

He can give me the email and I'll show you all the payments I've made

Mi può dare l email e vi faccio vedere tutti i pagamenti che ho fatto

Hello Cathy,

Please send anything relevant to this case to nikolas.b@casino.guru.

Regards,

Nick

Dear Cathy,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

Hi, I just sent you the email with all the payments I have made

Salve, vi ho appena mandato l email con tutti i pagamenti che ho fatto

Dear Cathy,

As I can see from the screenshots your requests were submitted less than 2 weeks ago. Could you please advise if your account is already verified?

Please note that it might take up to 14 days to receive your first withdrawal request from the casino.

Regards,

Nick

Dear Cathy Fedota,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi I just sent you an email

Salve vi ho appena mandato un email

Dear Cathy,

I've checked my e-mail folder by I haven't found any from you regarding your payments only 1 where you stated that the money did not arrive yet. Can you please send all the e-mails again to nikolas.b@casino.guru?

Dear Cathy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected as the player stopped responding.