Mr Bet Casino - El jugador tiene problemas para completar la verificación KYC.

I have been trying for more than 3 weeks to get the verification accepted, I have uploaded several documents and nothing comes out rejected and rejected, could you send me what document I should upload.

llevo mas de 3 semanas intentado de que me acepten la verificación, le he subido varios documentos y nada me sale rechazado y rechazado ustedes me podrían mandar que documento debo subir.

Dear vaitiare,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players. I checked the KYC Policy section and I found this:

"1.3. Documents we require from you

The identification documents we request from you may vary on the basis of the payment method. We typically ask for documents, such as but not limited to:

Proof of identity: a copy of a valid ID document (for example, driver license, passport, national identity card, or residence permit) and your selfie;

Proof of address (utility bill or an official document issued by the government);

Proof of payment method (a bank or card statement, a photo of the credit/debit card, etc.).

You will find the exact documents you need to provide in the verification request.

1.4. Photo requirements of your documents

Please make sure your documents are in acceptable condition:

A clearly legible photo of an original document;

Your personal data must match the details on your Member Account;

All corners of the document must be visible;

Screenshots, scanned copies, and black and white photocopies are not acceptable."

However, I would recommend that you contact the casino directly in order to find out what is required. Only the casino can see which documents were provided, which are still missing, or why your documents haven't been verified yet.

Which documents you have already provided and when exactly?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, vaitiare. Have you already contacted the casino to ask what documents are required as I suggested? Have you received any explanation for why your documents were rejected? If yes, please, forward any relevant communication between you and the casino to kristina.s@casino.guru

Dear vaitiare,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.