MyStake Casino - El jugador tiene problemas para completar la verificación de la cuenta.

I am waiting to withdraw as they have asked me for photos and proof of my card. I sent everything but they still don't let me know anything. If you can help me and solicit the problem. If they arrive, I'll update you.

Sto aspettando per prelevare in quanto mi hanno chiesto foto e prove della mia carta. Ho mandato tutto ma ancora non mi fanno sapere nulla. Se potete aiutarmi e sollecitare il problema. Se mi arrivano vi aggiorno.

Dear Francesco22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi listen, I logged in with facebook with another profile still in my name, however they accepted the withdrawal, the documents, I just have to see if the money arrives. Thanks anyway close this case because I use the other profile

Ciao senti , io ho fatto l accesso con facebook con un altro profilo sempre a nome mio, comunque mi hanno accettato il prelievo, i documenti, devo solo vedere se mi arrivano i soldi. Grazie comunque chiudete questo caso perché uso l’altro profilo

I'm not quite sure if I understood correctly. Do you wish to close this complaint?

Yes, all resolved

Si tutto risolto

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Francesco22, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru