MyStake Casino - La cuenta del jugador se vació y bloqueó misteriosamente.

Hello, I had my account at Mu stake and played regularly. I deposited 30 thousand pesos and, through playing, I reached a total of 960 thousand pesos. I never used any bonuses or anything similar. I logged into my account to find it empty. They have depleted my balance and blocked me so I can't deposit, withdraw money, or play with the remaining balance of over 6 thousand pesos that is left in the chicken game. I have sent an email to support but have yet to receive a response. My account was already verified.

Hola tenía mi cuenta en Mu stake juegab con regularidad ,deposite 30 mil pesos y jugando llegue a la suma de 960mil pesos , nunca utilice bonos ni nada por el estilo ,entro a mi cuenta y se encuentra vacía ,me han vaciado el saldo y blokeado no puedo ingresar ni retirar dinero ni tampoco jugar con el saldo de 6 mil y pico de pesos que qedo en el juego del pollo eh mandado emil al soporte pero aun no tengo repuestas , mi cuenta y se encontraba verificada

Hello camimiaarredondo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did the casino inform you regarding the pending withdrawal if it will be paid out or not? When was the last time you spoke to the casino and what was it about?

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hello, it has been verified for months, today I entered and the deposit and withdrawal is enabled and it also allows me to play, however the amount of money absorbed was not refunded, until now I have not had responses from the support

Hola está verificada desde hace meses, el día de hoy entre y se encuentra habilitado el depósito y retiro y también me permite jugar no obstante no se me reintegro el monto de dinero absorbido , hasta ahora no eh tenido repuestas del soporte

Hello camimiaarredondo,

The screenshot you provided simply claims that the withdrawal was approved so I would recommend to just wait for the money to arrive. Keep in mind that withdrawals may take up to 14 days to be processed.

Please let us know if it would take longer.

I did not make the withdrawal, it was from adm that was made, it was not directed to my account because that is what adm says.

Regarding stake, they responded to me justifying that insistent deposits had been made, which is true, but I was playing with my money, I had almost more than 500 thousand pesos when I was credited with a deposit of 150 thousand and something that I did not do, I continued playing until I added up to 960 and They took everything from me because they said that the deposits were insistent, therefore the prizes too, however I already had an accumulated balance before SD credited that insistent deposit. It can be corroborated by verifying the transaction history but they did not give me a solution and they did not refund me nothing

El retiro no lo realice yo fue desde adm que se hizo no fue dirigido a mi cuenta x eso dice adm.

De stake me respondieron justificando que se habían echos depósitos insistentes , lo cual es verdad pero yoestaba jugando con mi dinero llevaba casi más de 500mil pesos cuando se me acredito un depósito de 150 mil y algo q yo no hice segui jugando hasta sumar los 960 y ellos me sacaron todo xq dijieron que los depósitos eran insistentes por lo tanto los premios también , sin embargo yo ya tenia acumulado saldo antes de que sd acreditará ese depósito insistente se puede corroborar verificando el historial de transacciones pero no me dan solución y no me reintegraron nada

Hello camimiaarredondo,

What exactly do they mean by insistent? Does it mean some of the deposits were not processed by your payment provider (not sent to the casino) or something else?

Inapparent, they deposited money into my game account but I had not done it, they credited me money that did not really exist because no transaction was made

Inesistente, que me depositaron dinero en la cuenta del juego pero yo no lo había echo ,se me acredito dinero que no existía realmente porque no se efectúan ninguna transacción

Hello camimiaarredondo,

How much was your real money balance before this deposit happen? Was it declined by your payment provider or you did not process any deposit? Can you please forward a screenshot of that deposit?

Dear camimiaarredondo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.