Paradise 8 Casino - La retirada del jugador se ha retrasado.

It took over fourteen days to verify the documents since 02/11. is the payout on pennding. The live chat apologizes that they are very busy at the moment and has stopped responding to my requests. Email to manager will not be answered.

Über vierzehn Tage für die Verifizierung der Dokumente gebraucht, seit 11.02. steht die Auszahlung auf Pennding. Der live Chat entschuldigt sich mit, sie hätten zur Zeit sehr viel zu tun, und reagiert auf meine Anfragen nicht mehr. Email an den Manager wird nicht beantwortet.

Dear Ralph,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your account has been verified successfully already? Could you please specify which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Verification is complete. Payment has been on Pennding since February 11th, I paid in with a credit card. Paying out is (without it being announced) only via two methods, neither of which I had, and therefore I had to open a Bitcoin account. It can sometimes happen that the payout takes a while, but if you are put off several times and then neither the chat nor the manager contact you, it seems somehow strange.

Die Verifizierung ist abgeschlossen. Auszahlung steht seit 11.02 auf Pennding, eingezahlt habe ich mit Kreditkarte. Auszahlen geht ja ( ohne dass es angekündigt wurde) nur noch über zwei Methoden die ich beide nicht hatte, und habe deshalb extra ein Bitcoin Konto eröffnen müssen. Das die Auszahlung Mal etwas dauert kann ja Mal vorkommen, aber wenn man mehrfach vertröstet wird und sich dann weder Chat noch Manager mit einem in Verbindung setze kommt einem das irgendwie komisch vor.

Thank you very much, Ralph, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks for your efforts.

Shortly after I reported my complaint to Casino paradise8 with their ID number, the payment was made.

Good thing they exist.

Have a nice Sunday and stay healthy

Vielen Dank für ihre Bemühungen.

Kurz nachdem ich bei Casino paradise8 meine Beschwerde bei ihnen mit ID Nummer bekannt gab, erfolgte die Auszahlung.

Gut dass es sie gibt.

Schönen Sonntag noch und bleiben sie gesund

Awesome news, Ralph! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.