Planet 7 Casino - El jugador aún no ha recibido las ganancias.

Last week I won 3500 dollars at Planet 7 and attempted to withdraw my winnings. When I did this I was asked to provide documentation and complete an electronic ID verification process, which included me uploading my ID and a selfie--I passed this process and uploaded my utility bill as well to further prove my identity. this bill has both my name AND address on it, which matches my driver's license address and the information on my account. Once this was done I withdrew and it was approved, but my check was never cut. I filed a complaint with AskGamblers, and Tawni responded saying that the fraud department needed MORE documentation, so I once again sent my license, a selfie, my utility bills AND my lease, all of which show my name and current address and also reflect all of the information in my account! after following up with Tawni 4 times because she would not respond in a timely manner, she responded back saying that all of this information STILL wasn't good enough and asked me to provide a selfie holding all of my documentation (license, bills, everything), which is RIDICULOUS!! I have NEVER heard of anything like this! it is clear to me that Tawni will continue to give me the runaround in hopes that I give up on my payout. I will not. this needs to be resolved immediately. In the event that it is not, I want to let you know, Tawni, I am currently trying to pull your IP address from your email, I will find you. I always find everyone who tries to scam me. This needs to be resolved by tomorrow. I have every conversation screenshot from planet 7, I have my account details screenshot, my payouts screenshot, I have ridiculous amounts of evidence to begin a fraud claim and I will name you the primary defendant. it is within your best interest to resolve this today. 

Dear mmorgens,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

it is not that I am waiting for it, it is that Planet 7 is creating unnecessary obstacles in hopes they don't need to payout. this is Fraud and I need this to be viewed and posted so the world can see how terrible Planet 7 Casino is and how they mistreat and SCAM their players

Thank you for your reply, mmorgens. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.

Do I understand correctly that you provided all documents that have been requested so far? Could you please confirm that the personal information on your documents matches the personal information you provided during registration at this casino?

Dear mmorgens,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.