Platincasino - La cuenta del jugador ha sido cerrada después de una gran victoria.

Hello everyone.

I would like to describe my problem here and hope for assistance.

I signed up with Platinum around August and have deposited several thousand euros since then.

They also advertised on streamers that you could register as a new player.

I had an old account there that I had forgotten about.

Everything went smoothly until I won, then came the nasty surprise.

I requested a payout of 3000€, submitted all documents for verification, and still had 500 credits left.

Then, the account was quickly closed, and I was informed via email that it was closed because of having a second player account and that my last deposit, which led to the win, would be refunded.

When I mentioned this in a stream, several viewers immediately spoke up saying they experienced the same.

The amount has not yet been refunded and I have received no response to multiple emails.

In my opinion, this is a very malicious scheme and perhaps even intentional fraud.

Players are allowed to deposit until they win, and then they are immediately banned.

Best regards,

O.G.

Hallo zusammen.

Ich möchte hier mein Problem schildern und hoffe auf Hilfe.

Ich habe mich bei platin ca. Im August angemeldet und bis dato mehrere tausend Euro eingezahlt.

Es wurde auch damit geworben bei Streamern das man sich neu anmelden könne .

Ich hatte dort einen alten Account den ich nicht mehr auf dem Schirm hatte .

Bis zum Gewinn lief alles reibungslos, dann kam das böse erwachen .

3000€ in Auszahlung alle Unterlagen zum verifizieren eingereicht und noch 500 Guthaben stehen gehabt.

Dann wurde innerhalb kürzester Zeit der Account geschlossen und es wurde per Mail mitgeteilt das es wegen dem 2.spielerkonto geschlossen wurde und das man mir die letzte Einzahlung die zum Gewinn führte zurück erstattet.

Als ich dies in einem stream schilderte meldeten sich gleich einige Zuschauer zu Wort denen es genauso erging.

Der Betrag wurde bislang nicht erstattet und ich habe auf mehrere Emails keine Antwort erhalten.

Meiner Meinung nach ist das eine sehr bösartige Masche und vielleicht sogar vorsätzlicher Betrug.

Man lässt die Spieler bis zum Gewinn Einzahlen und dann wird sofort gesperrt.

Liebe Grüße

O.G.

Dear olivergraefenhan,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you're experiencing. To gain a better understanding of your case, I have a few questions:

• When was the last time you accessed your first account at Platincasino, and approximately how long had you been using it?
• Could you please clarify if your first account was still active when you decided to open a second account, or had it been closed previously? If it was closed, could you let me know whether you requested the account closure yourself, or if it was closed by the casino’s decision?

Please note that many online casinos verify a player's identity only after a withdrawal request. This verification process often reveals any additional accounts. It’s generally a player’s responsibility to ensure they do not have any existing accounts before creating a new one.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

To explain again.

It was advertised that you could register again despite having an old account.

I haven't used the old account for ages and can't log in anymore.

I opened the new account around August and have deposited around €10,000 to date!!!

I then won 3500€.

I wanted to withdraw 3000€ and the account was closed immediately.

I have heard the same story 1:1 from several players.

Here the player is DELIBERATELY CHEATED.

STAY AWAY FROM PLATIN CASINO

Nochmal zur Erklärung.

Es wurde geworben das man sich trotz altem Account neu anmelden könne.

Den alten Account habe ich ewig nicht genutzt und konnte mich auch nicht mehr einloggen .

Den neuen Account habe ich ca im August eröffnet und bis dato ca 10.000€ eingezahlt!!!

Ich hatte dann 3500€ gewonnen.

Und wollte 3000€ auszahlen, und da kam sofort die Kontoschließung .

Ich habe von mehreren Spielern dieselbe Geschichte 1:1 gehört.

Hier wird der Spieler VORSÄTZLICH BETROGEN.

FINGER WEG VON PLATIN CASINO

Furthermore, I wrote 5 or 6 emails and asked for clarification.

To this day no answer!!!

I should also get back the deposit that led to the win (200€)

This has not happened to date either.

It is unbelievable how players are treated here.lg

Desweiteren habe ich 5 oder 6 Emails geschrieben und um Klärung gebeten.

Bis heute ohne Antwort!!!

Ich sollte auch die Einzahlung die zum Gewinn führte zurück erhalten ( 200€)

Auch dies ist bis heute nicht geschehen.

Es ist unfassbar wie hier mit Spielern umgegangen wird.lg

Thank you for your response. Could you please provide the advertisement from the casino that mentions you can register as a new customer even though you already have an active account?

Additionally, has your first account been closed by the casino now that you've registered a second account, or was it closed some time ago? If it was closed in the past, do you recall whether the account was closed by you, or was it the casino’s decision?

Dear olivergraefenhan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.