Platincasino - La solicitud de GDPR del jugador no se procesó.

Hello!

I applied for a GDPR from Platincasino on January 2nd, 2023!

Haven't received an answer until today, I last asked on January 15th, 2023 where my GDPR is, they said they have 30 days to do so!

The period of 30 days is long over and I have not received anything!!

The 30-day deadline was not met and the guidelines were therefore violated!

Hallo!

Ich habe am 02.01.2023 eine DSGVO von Platincasino beantragt!

Habe bis heute keine Antwort erhalten zuletzt hatte ich am 15.01.2023 gefragt wo meine DSGVO bleibt meinten die sie haben 30 Tage Zeit hierfür!

Die Frist von 30 Tagen ist somit schon längst rum und ich habe nichts bekommen!!

Die 30 Tage Frist wurde nicht eingehalten und somit wurde gegen die Rechtlinien Verstoßen!

Dear bertandalmis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation. Could you please advise if your account in the casino is still accessible? Would you be able to provide more details about your request? What period did you request the report for?

Looking forward to hearing from you.

Best regards,

Tomas

Yes, I still have an account there and I requested the GDPR on 01/02/2023!

Ja ich habe dort noch ein Konto und ich habe die DSGVO am 02.01.2023 angefordert!

Dear bertandalmis,

Could you please forward me any relevant communication between you and the casino regarding the issue to my email tomas@casino.guru? I'll await your reply.

Dear bertandalmis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.