Raging Bull Slots Casino - El jugador experimenta un retraso en el retiro y un problema de acceso a la cuenta.

My first withdrawal is taking a long time and now I am not able to access my account. What is wrong?

Dear murauskas101,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I made and registered the account on 9-19 and I passed the verification and got my withdrawal verified. The game that I was playing was slots and there was a bonus but I played through the playthrough and then was able to withdraw. Over a week later I got a message that I can not do it through crypto and then was asked for my bank information. At first I gave them a bank which they did not accept and then gave them a different bank, but then never responded. A few days later I went to my account and was not able to access it. I then went to speak to customer support and said that my account was deactivated. I asked for the reason and the only thing they said it was an upper management decision. I asked for a specific reason and they would refuse to give me the reason.

Thank you very much, murauskas101, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi murauskas101,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask Raging Bull Slots Casino to join this conversation and share more information regarding the case. Could you kindly explain the reason for blocking the player's account and withholding their winnings?

Thank you.

Best regards,

Tomas

Greetings all,

I've had the opportunity to review the situation and it appears there was one cash deposit to the casino account in question ($100), this deposit resulted in the requested withdrawal. This deposit was disputed on the player end and forcibly returned to the player's bank. Since it was the winning deposit and the deposit was no longer with the casino the requested withdrawal was denied, due to disputed deposits being 100% of total player deposits for the account, the account was closed by our security team.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Dear murauskas101,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions. It was clear that you made a payment reversal (chargeback), and this was directly in breach of the terms and conditions of the casino.

Consequently, we will be unable to assist any further with this case and the complaint will now be rejected.

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas