Raging Bull Slots Casino - El retiro del jugador se ha retrasado.

On 08/14/2024, I requested a withdrawal through Bitcoin, and my withdrawal has not yet been approved. I have communicated with the casino, and they haven't resolved my issue; they just say they will escalate it, but it doesn't solve my problem. Can you help me with this situation? I also asked to speak to a manager and have received no response. I hope you can help me. Thank you and blessings.

El día 08/14/2024 hice la solicitud de retro por medio de bitcóin y aún no an aprobado mi retiro, me eh comunicado con el casino y no me resuelven solo dicen que aran una escalation pero no resuelve mi problema, puede ayudarme con esta situación? También pedí comunicarme con un manager y no tengo respuesta, espero puedan ayudarme gracias y bendiciones.

Dear Sanjlugo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon Tomás, nice to read you, thank you for your help, I hope my problem can be solved, well I do not have a copy of the chat with the Raging Bull Casino agents, but I will start one to make a copy, and well if Nigel at the beginning with a bonus that was no rules, that is to say that there was no withdrawal limit nor was there any restriction on wagering, that day I won enough, I started a withdrawal through coindraw and they certainly paid me, I left funds to continue playing and I won $2,350 again, I made the withdrawal through bitcoins, which is the one that has not yet been approved, if you need more information let me know, thank you very much for your help.

Buenas tardes Tomás un gusto leerle gracias por su ayuda espero se pueda solucionar mi problema, bueno no tengo la copia del chat con los agentes del casino raging bull casino, pero iniciaré uno para hacer una copia, y bien si Nigel al principio con un bono que era no rules es decir que no había límite de retiro ni tampoco había restricción oh wagering ese día gané suficiente inicié un retiro por medio de coindraw y ciertamente me pagaron, dejé fondos para seguir jugando y volví ah ganar $2,350 el hice el retiro por bitcoins que es el que aún no se ah aprobado, si necesita más información hágamelo saber muchas gracias por su ayuda.

Thank you very much, Sanjlugo, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you very much Tomás, the casino informed me that they have already approved my withdrawal, but they cannot give me an answer as to when my winnings will be sent, I do not know if this delay is something that is within their terms and conditions but the truth is that no withdrawal has happened with raging bull casino

Muchas gracias Tomás, el casino me informó que ya aprobaron mi retiro, pero no saben darme respuesta de cuándo serán enviada mis ganancias, no sé si esta tardanza ser algo que está dentro de sus términos y condiciones pero lo cierto es que en ningún retiro avía pasado es con raging bull casino

Dear Sanjlugo,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Raging Bull Slots Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Raging Bull Slots Casino,

Could you please provide detailed information regarding this case?

Thank you in advance for your response!

Best Regards,

Romi

Hello Romi, thank you for helping me with my problem, yesterday I contacted the raging bull casino to find out if there was a different answer, the last time I spoke to them was last week and I asked to speak to a manager and they contacted me without a problem, he asked me to wait until today for my winnings to be paid, yesterday I contacted them and now they tell me to wait until 09/16/2024 I see that they are only extending the deadline, I hope you can help me with my problem again, thank you very much for your help, blessings.

Hola Romi gracias por ayudarme con mi problema, el día de ayer me comuniqué con el casino raging bull para saber si hay alguna respuesta diferente, la última vez que hablé con ellos fue la semana pasada y pedí hablar con un manager y me comunicaron sin problema el me pidió esperar hasta el día de hoy para que fueran pagadas mis ganancias, el día de ayer me comuniqué y ahora me dicen que espere hasta el día 09/16/2024 yo veo que solo me están alargando el plazo, ojalá pueda ayudarme con mi problema nuevamente muchas gracias por su ayuda bendiciones.

Greetings all,

I had a look and hopefully I can assist here, if anything else is required I will let everyone know here. Otherwise just lets us know when it arrives Sanjlugo!

Best wishes,

Nick and Raging Bull

Hello everyone, well I'm waiting for a response, thanks in advance everyone.

Hola ah todos, bien estoy a la espera de una respuesta gracias de ante mano ah todos

Hello all.

Thank you Nick and Raging Bull for the updates.

Dear Sanjlugo, please confirm whenever you receive the money.

Greetings,

Romi

Hello good day, yes the money is, however it is much less than what I earned. My earnings were $2,350 and I received $1,910.86. Could you tell me the reason why I received that amount and not what I earned? I understand that there is a transaction fee but not as high as the missing funds. Thank you all and blessings.

Hola buen día, si ya el dinero, sin embargo es mucho menos de lo que gané mis ganancias fueron de $2,350 y yo recibí $1,910.86 podrían decirme la razón por la cual yo recibí esa cantidad y no la que gane? Yo entiendo que hay un costo por transacción pero no tan alto como los fondos faltantes. Gracias ah todos y bendiciones

Dear Nick and Raging Bull,

could you explain the reduction of the amount, please?

Thank you for your cooperation.

kind regards,

Romi

Greetings all,

There had been reversed charges on deposits to the casino to the total of $348, this amount was removed on payout. Hopefully this clarifies things.

Best wishes,

Nick and Raging Bull

Good morning, excuse me, I don't understand what deposit charges are? If it was only one deposit with which I obtained such profits, I think it would be better if you explained which deposits specifically. I appreciate the information.

Romi, can you help me with this issue since I don't know what deposits you are talking about. If I only made one, can you help me? Thank you and have a good day, blessings.

buen día, disculpe no entiendo qué cargos por depósitos? Si solo fue un depósito con el que obtuve dichas ganancias, creo que sería mejor que explicara qué depósitos específicamente le agradezco la información.

Romi puede ayudarme con esta cuestión ya que no sé de qué depósitos hablan, si yo solo hice uno, podrá ayudarme? Gracias y que pace buen día, bendiciones .

Hello all.

Thank you Nick and Raging Bull for explaining the situation.

Dear Sanjlugo, as the whole situation was explained to you by email, I would like to thank you for confirming the payment of your funds and for using the Casino Guru complaint resolution center. I’m very glad you have received your money. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru