Raging Bull Slots Casino - La retirada del jugador se ha retrasado.

We had started two withdrawals on 9/28/22 they have had nothing but excuses as to why they still 10/28/22 haven't paid. 7-10 buisness days to accept withdrawal, 7-10 buisness days to accept payment method, 7-10 buisness days to approve withdrawal, 7-10 buisness days to send payment. They will tell you to follow terms and conditions but do not follow it themselves. When confronted with this exact statement they say we have a lot of wins and delays happen. Please give a couple more days. I have screenshots and transcripts of all conversations with the guarantee they follow terms and conditions and how they are now in breach of contract. Still no payment, no reply from spin logic or the CDs. I'm at a loss and thinking of getting an attorney just so they can't or think twice before doing this to someone else. We do not recommend at all. We are looking at a loss with no one to help. If you want the documents I have I can send but there's easily over a 100 of them

Dear ChasHolland,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

We started the withdrawal on 09/28/22. I submitted the identity information they asked for. On 10/04/22 they denied the withdrawals due to not having the proper identity information even though it's what they asked for. So I submitted the rest of the information they asked for. They told me I didn't have submit a new withdrawal that it would still work. The next day I got on there to speak with a supervisor (Issac) to make sure what I was told was right because it didn't seem right that I wasn't to submit a new withdrawal. I was then told that yes I did need to submit a new withdrawal. So on 10/05/22 I submitted the two new withdrawals and stayed on chat with the supervisor until they approved my identity and my Bitcoin address. They told me it would be 7-10 buisness days to approve my withdrawals as per their terms and conditions. So on 10/13/22 they approved both of my withdrawals. I got on chat with them just to make sure I understood the process and knew when I should watch for the deposits since Bitcoin fluctuates in price. They stated it would be sent in 5-7 buisness days as per terms and conditions. Once sent it would be 2 hours or less before arriving in my Bitcoin account. At 5 days I checked in with them to make sure the process was still running smoothly. They then changed the dates on me and said 7-10buisness days. I spoke with a supervisor because this was just one of many that they have changed their statements in my conversations with them. I again checked in at 7days and told to wait the full 7-20 buisness days as they were still within the time frame allotted in their terms and conditions. On the 10th buisness days there was still no change. I was told that even though the withdrawal was approved before the start of the buisness day on the 13th that the 13th didn't count and to wait till the 14th day. That came and went and so I contacted them again and they stated that even though I was asked to follow the terms and conditions contract, they had all the leway in the world due to a clause in their terms and conditions that states if they have an abundance of withdrawal requests my requests may be delayed. They asked for me to give them a couple more days. That was the 26th and 27th. Now it is the 30th and my status still states approved on both withdrawals. When I attempt a chat they go straight to being rude and they just tell me to wait a couple more days due to a large amount of requests for withdrawals. This is now the only response I get even though the supervisor stated he sent it in for expidited processing. I still have nothing and only told to wait. The terms clearly state they will pay within 7-10 buisness days. It's been going on since 09/28/22 and started with reasons why and even with everything done right and resubmitted on 10/05/22, 10/30/22 I'm still getting reasons as to why I should continue waiting and to quit questioning as to why they don't have to follow the terms and conditions. So they have made it to the approved stage on 10/13/22 they were due to deposit by 10/26/22 and it's 10/30/22 and still refuse to send.

Thank you very much, ChasHolland, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I appreciate you very much. I will say they did send 1 of my withdrawals. The one for 2200.00 which ended up being 2004.00 by the end of it. They have not however sent the 2nd withdrawal of 2500.00 yet. I seen they stated one withdrawal per week so I'm assuming that since it's been approved since 10/05/2022 that it should be here this Monday, but I don't want to withdrawal this case just yet because I know how they have been doing me since I first requested the withdrawls on 9/5/22. I can keep you posted come Monday and inform you on b if it has actually arrived.

Dear ChasHolland,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite a Raging Bull Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino, could you please state why the player's withdrawal has not yet been paid out?

Thank you in advance for providing the information.

Kind regards,

Tomas

They paid out this this morning. I thank you all for your time and efforts to help with this. I do not think I would have been paid out had they not heard from yall. They had been in no rush nor did they seem to care about their own terms and Conditions. It sucks I had to get you guys involved but it wasn't till after you contacted them that we received our withdrawal so thank you very much. You guys are very much appreciated.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

As the player confirms above he has been paid in full.

Best wishes,

Nick and Raging Bull

Dear all,

Thank you both for your confirmation.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.

Kind regards,

Tomas