hace 6 mesesOriginalTraducción
Despite all the positive feedback about the casino, it has been a huge disappointment for me. The wagering requirements for the bonuses are very high, and the RTP is quite low. It's quite telling that out of 7500 euros, I could only wager 300 euros with a balance of 125 euros. I claimed all the deposit bonuses, but I couldn't achieve more than 10% of any of them. When I asked customer support how this was possible, I received a template response via ctrl + c / ctrl + v. The time it took to get the response was so short that they couldn't have fully read what I wrote. This is extremely rude to players. I am very disappointed!
- Terrible RTP
- Unfriendly wagering requirements
- Unfriendly Support Agent
- Bad loyalty system
- Missing brand new slots
- Outdated desing
2
Pledoo Casino
hace 6 meses
Good day alterhun,
Thank you for visiting our casino and taking the time to leave a review!
We are truly sorry that your experience at Pledoo didn't meet your expectations. We sincerely hope your perspective will change over time.
To address some key points:
- Our RTP is not controlled by us in any way, luck is the only factor that matters.
- We will review your correspondence with our support team, and if any errors are found, we will correct them and upgrade our communication protocols accordingly.
- We update our game catalog daily, so your favorite provider or game is likely already available to play!
- Regarding loyalty and wagering, our policies are quite standard and similar to most other brands. We understand these may not appeal to everyone, but many of our customers appreciate these aspects of our casino.
Once again, thank you for your detailed review. Best of luck in your future gameplay!
Best regards,
Pledoo Team
Thank you for visiting our casino and taking the time to leave a review!
We are truly sorry that your experience at Pledoo didn't meet your expectations. We sincerely hope your perspective will change over time.
To address some key points:
- Our RTP is not controlled by us in any way, luck is the only factor that matters.
- We will review your correspondence with our support team, and if any errors are found, we will correct them and upgrade our communication protocols accordingly.
- We update our game catalog daily, so your favorite provider or game is likely already available to play!
- Regarding loyalty and wagering, our policies are quite standard and similar to most other brands. We understand these may not appeal to everyone, but many of our customers appreciate these aspects of our casino.
Once again, thank you for your detailed review. Best of luck in your future gameplay!
Best regards,
Pledoo Team
