hace 3 mesesOriginalTraducción
Overall playing here is fine, games work as they should. I find it funny that RTP drops significantly every time after withdrawal, but it is a game of chance. Support is quite useless, but they were helpfull when KYC documents were processed. When it comes to withdrawals everything falls apart as they take forever to process your winnings and also suport feeds you some story about many players winning and finance department doing every process by hand (if you believe that), if you ask me it is a classic casino play to make a player cancel his withdrawal. Overall it is fine to play here if you have the nerves to wait for your funds and talking with useless support. Many better casinos out there.
- many games
- good interface
- no lagging
- useless support
- withdrawals take at least 3 days, support always has lies about players winning big as the reason for taking it so long etc.
- they dont seem to mind braching their own terms and conditions especially when it comes to meeting a withdrawal deadline
- bonus system is quite bad, they give you some free spins on the worst slot in the history of gaming (0,1€ bet which is a joke)
- cashback is also quite bad and there are only 2 levels
3
SpinJo Casino
hace 3 meses
Hey xrtex1,
Thank you for sharing your feedback!
We're glad to hear that you enjoy the variety of games and smooth interface!
We understand your concerns about the withdrawal process and support experience, and we're sorry that it didn’t meet your expectations.
We strive to process all transactions as quickly as possible, and we appreciate your patience!
To ensure the security and accuracy of the transactions, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system.
Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.
In case you need any assistance, please do not hesitate to contact us!
Best regards,
The SpinJo Team
Thank you for sharing your feedback!
We're glad to hear that you enjoy the variety of games and smooth interface!
We understand your concerns about the withdrawal process and support experience, and we're sorry that it didn’t meet your expectations.
We strive to process all transactions as quickly as possible, and we appreciate your patience!
To ensure the security and accuracy of the transactions, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system.
Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.
In case you need any assistance, please do not hesitate to contact us!
Best regards,
The SpinJo Team
