Rivalry Casino - El retiro del jugador fue rechazado repetidamente sin explicación.

On June 18, I made two deposits via astropay and skrill for a total of 8000 pesos, placed bets and at the time of withdrawing the only available method was by btc.

I requested the first withdrawal on June 22 for a total of 6770 Argentine pesos, from the casino they informed me that for Argentina only withdrawal via BTC is enabled, I place my wallet to receive said crypto, I request it and it remains in process.

On June 29, I claim that said withdrawal did not arrive, according to what I was told I had to send extra documentation. I sent them the request, I repeat the request, 2 days later they send me an email that since my withdrawal was one of the highest, they should continue investigating (it's 24 dollars!!!).

They ask me to send a bank receipt that shows my income, I send it.

On July 4th they ask me to send a screenshot of the wallet to which the withdrawal would arrive, I send it.

On July 5th they rejected my withdrawal again, I ask them for support what is the cause and they did not tell me what was happening, they only asked me to request it again.

Today, July 6, they send me an email that they rejected the withdrawal again, they do not give me any explanations and I sincerely consider that money lost, but I wanted to tell you so that other users do not go through the same situation.

If you can send me an email, I'll forward all the emails you sent me, these are the proofs I have.

El dia 18 de junio realice dos depositos via astropay y skrill por un total de 8000 pesos, realice apuestas y al momento de retirar el unico metodo disponible era por btc.

el primero retiro lo solicite el dia 22 de junio por un total de 6770 pesos argentinos, de parte del casino me informan que para Argentina solo esta habilitado el retiro vía BTC, coloco mi billetera para recibir dicha cripto, lo solicito y queda en proceso.

El dia 29 de junio reclamo que dicho retiro no llegó, segun me informan debía enviar documentación extra. Les envié lo solicitado, repito la solicitud, pasan 2 dias me envian un email que dado que mi retiro era uno de los mas altos debian seguir indagando (son 24 dolares!!!).

me solicitan que envie un comprobante de banco que demuestre mis ingresos, lo envío.

día 4 de julio me piden que envie captura de pantalla de la billetera a la cual llegaria el retiro, la envío.

día 5 de julio me rechazaron el retiro nuevamente, les pregunto por soporte que cual es la causa y no me dijeron que sucedia, solo me pidieron que lo solicite nuevamente.

Hoy 6 de Julio me envian un email que rechazaron nuevamente el retiro, no me dan explicaciones y ya sinceramente doy por perdido ese dinero, pero queria contarles para que no pasen por la misma situación otros usuarios.

si pueden enviarme un email asi les reenvio todos los correos que me enviaron, son las pruebas que tengo.

Dear vanesaaltero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you accumulated your winnings with or without an active bonus?

What kinds of games did you play?

Could you please confirm that you have passed the KYC verification?

Please forward any relevant communication between you and the casino to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Dear vanesaaltero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Veronica, I spoke to support again to solve it and I told them that I would leave a bad review of the casino on their page... After that I received the withdrawal and then a notification that they would not accept more players from Argentina therefore they closed my account . So it was fixed.

hola Veronica, hable nuevamente con soporte para que lo solucionen y les dije q dejaría una mala reseña del casino en su página... Luego de eso me llegó el retiro y luego una notificación que no aceptarian mas jugadores de Argentina por ende cerraban mi cuenta. Asi que se solucionó.

Do I understand correctly that all your winnings have been paid out before the casino closed your account? Please let me know.

Yes that's how it is.

Si así es.

Since the casino paid all your winnings before closing your account, there is nothing more we can do. Please keep in mind that according to the Terms and Conditions of Rivalry Casino:

10.2. We reserve the right, at our sole and absolute discretion, to close your account and terminate these Terms and Conditions with us (notwithstanding any other provisions contained in these Terms and Conditions) on written notice (or attempted notice) to you using your contact details. In the event of any such termination by us we shall, subject to paragraph 10.3, as soon as reasonably practicable following a request by you, refund the balance of Your Account.

The casino has the right to close your account if they pay you your account balance. Since this condition was met, your issue may now be considered resolved.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru