Silver Oak Casino - El pago del jugador se ha retrasado.

I have not been paid I submitted the survey gave them my bitcoin address and communicated with them with the automated response down below and no more emails after it’s been 3 weeks

Hello jaylanna2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silver Oak Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Didn't you just receive it into your casino account?

Please note that seems like a simple bonus from the casino so it should be probably credited to your casino account and not to your wallet directly.

Looking forward to your answer.

Regards,

Nick

This isn’t a bonus I will send the promotion

Was a raffle I received one ticket for a raffle my name was drawn this was aside from the bonus from adding money to gamble and then the ticket that was raffles was drawn aside from gambling and it was a month later they told me I won and I’m January the advertisement for the bitcoin raffle

They said they paid me and guess how much they gave me they said 50 dollars how is it that a winner of a bitcoin gets 50 dollars who won the othe thousands

Hello jaylanna2,

The screenshots you provided clearly states that you get a share of a BTC not a whole BTC and that it will be divided between multiple players. I can confirm that no casino will ever give out 1 BTC just like that to anyone and as your share has been received, the casino did everything correctly.

Is there anything else we could assist you with?

Ya they are misleading because they said between 50 people

Hello jaylanna2,

The share still not pay be contributed equally (some players might gate higher share some lower) but at the end, the casino paid out what they advertised.

Please keep in mind that every single bonus, specially the free ones, are a good will of the casino and they may decide to not give them out to players at all.

We will be now closing the complaint as the share of BTC has been paid out.

Best regards,

Nick