Silver Oak Casino - El reintegro del jugador se ha retrasado.

I had received an email for 65 free spins. In the conditions it said that I can withdraw to get this bonus to get this bonus.up to $500. I am supposedly in their VIP membership I get free money usually $100 at a time to spend wherever never really want anything with it never been a problem. I went to withdraw my money and my identity had been verified but they wanted my credit cards which is irrelevant in this case because I spent no money. The problem I have is that most of the credit cards I have on file for either old cards due to my account being breached for being on these sites. Or they were just outdated cards or they were burner cards disposable where you deposit money on them. I explained to them the situation and four separate emails and have not heard back at all about anything. I had read that this is a really poor casino very hard to collect on but usually through mediation you can get your money. Whatever play through bonus there was which I did not read that there was I played the money for quite a while turned it over quite a bit I don't believe that's an issue the issue is my cards that I do not have access to the majority of the cards to take a picture of the front and the back as a request. But will not answer me to let me know what my options are. Even had an email for the VIP concierge which I'm sure is the same email that everybody else gets to reply on but no reply from anybody on anything.

Dear precisionpainter,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My issue is that the cards that they want me to use for verification I do not have anymore. They were either expired cards or cards that got hacked or cards that you go and put money on. And they won't answer me to find out what I'm supposed to do in the event that this happened

Dear precisionpainter,

Have you received your withdrawal from the casino yet?

Dear precisionpainter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.