Slot Madness Casino - La cuenta del jugador ha sido bloqueada.

Have been going back and forth trying to get withdrawal for almost 4 months now, I honestly can't remember when the initial withdrawal request was made, sometime in August. They have hassled me for documents, sent me on a wild goose chase for a bank that they will cooperate with, etc. Now I am currently unable to even log into my account.

Dear jplander84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear jplander84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They have all info they need, according to them, last I was able to speak with anybody, they just kept hassling me about banks. I opened 2 extra bank accounts in the process of trying to get this withdrawal and they still wouldn't process it. I finally requested a check payout and not long after that I wasn't able to access my account anymore. Inclave login will not allow me to log in.

Thank you very much for your reply, jplander84. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Additionally, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

As far as I know I have made a withdrawal or 2 before with them and it's always been a drawn out process. I'm not 100% sure what a KYC verification is but I've went thru all their verification processes and sent them all docs that they requested. This was initially started back in August, I honestly don't even remember what game I was playing, much less the bonus situation. As I'm unable to login in I can't check my account history to verify one way or the other. I can go thru my emails and see if I can find the ones between them and I, but I'm not sure I still have them. We had basically just been going back and forth about banks. I opened multiple bank accounts in the last couple months trying to find one they would send a bank wire to. There's not a large choice of local banks and I live almost an hour from any major city. I requested that they just send a check after several months, because one of my banks that they won't wire will still cash and deposit international checks. After a few days of no correspondence, I attempted to login to use live chat and noticed I had no access to my account.

Thank you very much, jplander84, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jplander84,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Slot Madness Casino representative to join this conversation and participate in resolving this complaint.

Dear Slot Madness Casino,

Could you state why the player's account got blocked? Could you please provide us with the evidence?

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings all,

I had a look and the account is indeed suspended currently, there were a number of threats made jplander84 that you would be contesting deposits with your bank, this triggered a cascade of refunds to protect our 3rd party payment providers.

The payment was issued via check nonetheless on the 4th of October and you were emailed the tracking information on the 19th of October when the check was available with the courier. We have tracking information available and the package is confirmed delivered the same day.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Slot Madness

I did receive a check last month, but was not aware it was from Slot Madness. I was actually under the impression it came from another casino as it was for only 1000ish dollars. My winnings from Slot Madness were just a tad shy of 1500. So if that was indeed a check from Slot Madness I must apologize to you for wasting your time and the casino as well. I apologize for any inconvenience and I appreciate everyone's diligence and hard work in getting this matter sorted. Thank you all, have a great day.

Dear jplander84,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan

We’ve reopened this complaint at the request of jplander84. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Slot Madness Casino,

The player informed us that the check was rejected by the bank. Could you state where might be a problem?

I am looking forward to your response.

Kind regards,

Stefan

Spoke with the bank more in depth today. It seems that the company name on the check was close enough to the name of another company on the OLFACS list,(not sure if I heard it correctly, but its the list of businesses and whatnot that the US won't do business with.) The lady I spoke to today said she had looked into it and it wasn't the exact company, but was extremely close. Either way, she can't run those checks twice so she said to either have another check sent or to do a bankwire.

Greetings all,

I can only confirm that the check was valid, there should have been zero issue if the check was physically deposited into the account confirmed within the casino system as instructed. Could you please provide images of the rejected check and any physical documentation surrounding it jplander84?

Appreciated,

Nick and Slot Madness

They didn't give me any written documentation, just told me to get a different check.

Dear Slot Madness Casino,

Could you have a look at the check, if everything is ok? Would it be possible to wire the funds to the player?

I am looking forward to your response.

Well the bank closed my account due to another check I got from Slots of Vegas coming back, the bank knew they were from online casinos without any input from me. So honestly at this point the only way I'll be able to get my money is if they do bitcoin, but I imagine there's probably no chance of that.

Greetings all,

I will need to have it reviewed but to me that appears to be a deposited check, not a returned check. There is no rejection stamp or any further indication that the check was not successfully deposited. Without any supporting documentation from the bank itself it's difficult to tell what happened here. I will forward this to the requisite department and see how they respond.

Best wishes,

Nick and Slot Madness

Lmao, boy yall will say and do anything to keep from paying people. How is it going to be a deposited check and I'm literally holding it in my hand? Regardless, I'll be uploading documentation shortly from my bank explaining their reason for rejection, and also reason for them closing my bank account. Maybe if yall didn't try to skirt around United States and International money laws yall nor US players would have to go thru any of this, but apparently yalls greed and need to screw over honest working people who are barely getting by on a regular basis is much more important than any shred or modicum of humanity or basic decency.

Dear Slot Madness Casino,

Thank you for your response and the information provided.

Please keep us updated regarding the matter.

Dear jplander84,

I am awaiting your response regarding the official statement from the bank.

Thank you very much in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello  jplander84,

I have contacted the casino representative one more time and I will extend the timer by three days. Let's hope we receive a response from them.

Your patience is much appreciated.

Greetings all,

Apologies for the delay in response, very happy the holiday season is coming to a close and we can all get back to business as usual.

Thanks so much for the information jplander84, on review of the provided documentation I can see that the check was deposited into a new account not approved by our 3rd party payment providers and contrary to the specific instructions not to deposit the check into any bank other than that submitted by you and approved by the casino. I will still need to get more information from an individual still out on holiday but this is what I can garner from the provided information. The check is still valid for all intents and purposes, only endorsed to a different bank and never cashed. I will need to wait for further instruction before I can advise how to proceed.

Best wishes,

Nick and Slot Madness

Dear Slot Madness Casino,

Thank you for your response and the information provided.

Please, keep us updated regarding the matter as soon as you receive any information.

Smh, this was the bank I opened specifically for this check, yall had all the information on the bank, and approved it. You insisted on it before you would send a check. I don't know how how dumb YOU think I am, but I assure you I wasn't born last night. I did everything yall have asked since the initial withdrawal request back during the summer. Its a shame it took you 2 weeks to Copy and Paste the EXACT SAME REPLY to 2 different complaints, quite literally about the exact same issue. Yall are probably the same casinos honestly. Either way I'm sure yall will invent a new hoop for me to jump thru, just make sure you buy me a snazzy lil outfit to perform in,...😒😒😒

See,...I can Copy and Paste replies also.

Casino Guru I hope you notice and see the same thing I am,.. Slot Madness and Slots of Vegas are playing the EXACT SAME song and doing the EXACT SAME dance. He literally Copy and Pasted that reply, the only thing changed was the casino name. This is utterly ridiculous.

Greetings all,

1st National Bank of Central Texas was never submitted to nor approved by the casino nor it's 3rd party payment providers for check deposit. Due to the circumstances our 3rd party payment providers have refused to issue a stop check or refund. I am afraid we have no choice but to consider this matter closed as the casino has fulfilled it's obligation to the player, had the explicit instructions of the casino been followed we would not have an issue here. I regret to say there is nothing further that I can do in this situation.

Best wishes,

Nick and Slot Madness

All you people do is LIE. But since that's how yall want to play it, OK. Expect to hear from my banks fraud department, because yall aint nothing but 2 bit low level crooks, most likely operating out of your grandma's basement.

Hello jplander84,

Could you provide me with the communication between you and the casino regarding the instructions for cashing the check? You can paste the screenshots or communication here or you can send it to my email address stefan.m@casino.guru.

Thank you very much in advance for providing the information.

I can try, but there's no guarantee. It was mostly thru live chat and since they blocked my account I can't get in. I will check and see if I have any emails between them and myself pertaining to the situation and get back to you.

Hello jplander84,

Did you manage to find any emails with the instructions?

I'll be awaiting your reply.

Dear jplander84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was unable to find any emails, and I'm blocked from the casino so I can't check my profile info to see what is on there.

Dear Slot Madness Casino,

Could you provide us with the instructions the player has received?

Thank you very much in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello jplander84,

Unfortunately, the casino failed to provide us with the requested evidence. Therefore, we cannot continue resolving this complaint, and we are forced to close the case as ‘unresolved’, which will influence the casino’s rating in a negative way.

I wish I could be of more help, and I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan